Bayside Chrysler Jeep Dodge

Went into the dealership and I was quickly helped out. They did a great job in a timely manner with my oil change. I love my Jeep Grand Cherokee. This will probably be my last oil change since my lease is They did a great job in a timely manner with my oil change. I love my Jeep Grand Cherokee. This will probably be my last oil change since my lease is ending and the prices for new jeeps have skyrocketed. More

On time service was quick had oil change and safety inspection done all worked out well except for the cover under my car they removed to empty oil was not put back.. inspection done all worked out well except for the cover under my car they removed to empty oil was not put back.. More

Excellent service and great customer service! Service was completed on schedule and feedback was provided. Service was completed on schedule and feedback was provided. More

MOPAR would not honor the factory warranty on my vehicle when the engine failed. Unfortunately, I had to pay out of pocket for the expense of a new engine. But the service department and finance team at BA when the engine failed. Unfortunately, I had to pay out of pocket for the expense of a new engine. But the service department and finance team at BAYSIDE did not stop until I received money back. Although it wasn't the full amount, the service provided by Bob Kennedy and Brian Vicente went above customer satisfaction. BAYSIDE fights for their customers and that's the most important. Any other dealership would have thrown in the towel. Not BAYSIDE! They pushed MOPAR and followed up daily until a reimbursement check was set. I highly recommend BAYSIDE for all your service and finance needs. I want to send a personal thank you to the team. Your efforts do not go unnoticed. Thank you again! -Michael P More

Great salesman professional clean good price and prompt delivery of vehicle good trade in price on car delivery of vehicle good trade in price on car More

I called the service department in the morning explaining that a headlight was not working. I was told to stop by anytime after 3pm that day to have the issue fixed. I arrived at the dealer at 3:15 pm. I was that a headlight was not working. I was told to stop by anytime after 3pm that day to have the issue fixed. I arrived at the dealer at 3:15 pm. I was told my car would be ready within an hour or so cause they were a bit busy. At 4:15 pm I was given the cost of changing the bulb and that I would have to wait a little longer because they didn't have the bulb in stock. I asked how much longer must I wait. I was told the bulb would arrive within 20-30 minutes tops. I decided to continue to wait. At 5:15 pm, after a 2 hour wait, I approached the counter to see if my car was ready. At that point, I was told that they were still waiting for the lightbulb to be delivered and were not able to give a time that it would come in. I told the employee that it was getting late and that I had no choice but to leave and return the next day. Upon leaving I was told that the delivery came in but the wrong bulb arrived. As soon as I reached home I was notified that they received the correct bulb. Finally upon arrival the next day my issue was addressed as soon as I arrived. What an inconvenience for a bulb. Wouldn't it be a good idea for the service department to check if parts are available before asking the customer to come in? Last couple of years I have also had long waits for an oil change even though I had made an appointment. My time is of value to me. I hope such issues can be addressed and not reoccur. I have been a loyal Jeep customer for over 20 years and I am hoping for a better experience in the near future. More

The service that's given is very good and work is reliable, the maintenance is highly regarded as one of the best I've seen reliable, the maintenance is highly regarded as one of the best I've seen More

Jay is the best. He is always very helpful and always explains the things that need to get done on my car. He is always very helpful and always explains the things that need to get done on my car. More

El servicio es excelente y el personal muy amable y atento la comunicación es buena atento la comunicación es buena More

My car had check engine light was on so I scheduled a service on 10/12 with Bayside Jeep Jeep said Geico adjuster would come out and Jay assured me he would call me. My adjuster called me on October service on 10/12 with Bayside Jeep Jeep said Geico adjuster would come out and Jay assured me he would call me. My adjuster called me on October 23rd stating check would be issued to Jeep and I was responsible for deductible. I never heard from Jay so I contacted Jay who was busy. The Service girl asked if he could call me back, she took my name and number - i said fine I waited 2 days no one returned my call. Finally, I called back, was on hold for 20 mins, Jay first stated he never got message and he was under the weather. But if my car is in the shop after a week, don’t I deserve a call back. I asked him when my car will be ready, he told me Friday the 27th. He said my car would be ready on Friday @ 5pm. On Friday I got a call to pick up car (Not from Jay but an associate) I left work early to return rental. Mind you, I work in health care and had to get someone to cover my shift. on my way there in traffic, Jay calls me and states they did not receive check from Geico- they cannot release car. Jay stated they don't accept electronic payment and Geico had to send paper check. and if i want my car i have to pay the 6k. the nerve. Can you imagine a dealer telling you that. with no apologies I argued with him. Shouldn't you as a dealership check payment before you call a customer to pick up car, Words were said but there is nothing I can do- I was upset but said fine as they had me in a choke hold – I don’t carry 6k on me every day Since I was 16 I have been driving Jeeps I am m 43. But this dealership only caters to men. Having no respect for single women. I had my insurance adjuster call Jay - then Jay called me back - Telling me - I'm going to compensate you- There is noting I could do so I said fine. The best part - The following Tuesday 10/31 My insurance company calls me and tells me Jeep received check and my car is ready for pick up. Did jay call me – No My insurance company did! Later in the day Jay sent me a text stating in all caps = CHECK RECEIVED _ CAR READY I did not respond. Hours later on Halloween Night he calls me asking if I’m going to pick up my car- I told him I would pick it up in the morning 11/1 The lack of customer service is appalling. I went early on Wednesday to pick up car – Was Jay there no – But there was a big note on my bill asking the service girls to call Jay when a customer picks UP. The service girl calls Jay the morning of - Giggles were whispered on phone and she hangs up with Jay – Obviously they were talking about Me She stated it was nothing but smiles to another girl – I felt so disrespected. No Thank you, or sorry for you inconvenience to anyone in the dealership More