Bayshore Ford

Flat tire FIXED! I have a leased 2016 Price Toyota RAV 4. Had a flat. Called Price Service they said "come on down". I "came on down" and they didn't have the tire I have a leased 2016 Price Toyota RAV 4. Had a flat. Called Price Service they said "come on down". I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went. I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here. I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help. WELL, I was in Retail for years and this experience IS HOW YOU RETAIL. This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy. THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even. The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail. Way to go #767 and Thank You! Sean Reilly More

Great service on Explorer Transmission issue No hassle service for transmission issue with 2016 Explorer. Covered by warranty and rental vehicle too. Even addressed another issue which I asked No hassle service for transmission issue with 2016 Explorer. Covered by warranty and rental vehicle too. Even addressed another issue which I asked them to look at while it was in the shop. Great experience considering how much I love my Explorer. More

A great place to do business! After having bought many Fords in my life I have purchased the last 4 from Bayshore Ford . My salesman was Rob Wynn who did an excellent job and made After having bought many Fords in my life I have purchased the last 4 from Bayshore Ford . My salesman was Rob Wynn who did an excellent job and made my purchase very satisfactory. All of my service work was done at Quick Lane with great satisfaction . I have nothing bad today say about any of my dealings with this dealer . More

Loud clicking noise could not be resolved. I noticed a loud clicking noise coming from my Expedition. I took my vehicle to Bayshore multiple times. I explained the issue as best as I could and I noticed a loud clicking noise coming from my Expedition. I took my vehicle to Bayshore multiple times. I explained the issue as best as I could and ultimately Val decided the noise was coming from my windshield, it was not and no were near to being the issue, so I had a diagnostic test run. The mechanic at Quicklane stated the noise was inside I guess. Because Val put in the work order as the issue being inside the care my one hundred twenty five dollars was for the service department to repeat to me what Val stated. The issue was underneath and it was a heat shield that broke loose. The issue was found by a mechanic that had the same issue with his car. The road test if they ever do any is a joke because 3 months or more of back and forth is insane. If it were not for Wayne I would never take my Expedition back there not even my hoopty. I will only take my vehicles to Bayshore Quicklane if Wayne is there. More

Exceptionalism From the start this was the best experience we have with a dealer in 50 years. The manager John quickly gave me to a great salesman Jeff gemmell who a From the start this was the best experience we have with a dealer in 50 years. The manager John quickly gave me to a great salesman Jeff gemmell who answered all our questions and never pressured us . Jeff was helpful even after we bought. More

Unexpected repair Our newer van had unexpected problems that took a long time for replacement parts to arrive. With my Salesman's help, I feel Bayshore went over and ab Our newer van had unexpected problems that took a long time for replacement parts to arrive. With my Salesman's help, I feel Bayshore went over and above to take care even a small account as Hawkins. Best rating and out standing Service..... More

Just bought another truck at Bayshore I just purchased probably my 20th truck from Bayshore. Jeff Gemmill was my sales man. He did a great job! Made sure the deal was easy and actually fu I just purchased probably my 20th truck from Bayshore. Jeff Gemmill was my sales man. He did a great job! Made sure the deal was easy and actually fun. He went out of his way to be sure I was pleased. Even offered to deliver an extra key to my office which is a 45 minute drive. Can't say enough good things about these guys! More

The best This was a very good experience. All employees were pleasant and accommodating. The service and repair was still under warrenty. Everything was free This was a very good experience. All employees were pleasant and accommodating. The service and repair was still under warrenty. Everything was free including the loaner vehicle. More

The Best and Most Reliable Service Anywhere! I never hesitate to take my Ford Escape to Bayshore Quick Lane for service. I am always assured of efficient, complete, and competent service of my ve I never hesitate to take my Ford Escape to Bayshore Quick Lane for service. I am always assured of efficient, complete, and competent service of my vehicle. Fast, friendly, and competitively-priced, I have no reason to take my car anywhere else, and I don't! Bayshore has earned my trust which is why I have been a repeat customer for more than 13 years. More

Ford Edge I was very pleased to work with Rob Wynne again in choosing another Ford. I love my Edge it is very roomy rides smooth and is great for my long distan I was very pleased to work with Rob Wynne again in choosing another Ford. I love my Edge it is very roomy rides smooth and is great for my long distance travel. Everyone was great to work with and I got an excellent rate through Ford. More