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Bayshore Ford
New Castle, DE
37 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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37 Reviews of Bayshore Ford
August 28, 2021
Took my truck (6.0 superduty) to them because it wouldn't start. They told me on the phone they are booked out 10days but would look at is asap. 3 or 4 days later they finally looked at it. And told me that start. They told me on the phone they are booked out 10days but would look at is asap. 3 or 4 days later they finally looked at it. And told me that the recommended repair would be to replace engine. WOW ok truck has 150k miles and very well taken care of. They didn't diagnose it. When asked one tech told me they don't work on the older diesels (7.3, 6.0) engines!!! So i had to have it towed again to another shop. Where they diagnosed it in about an hour and had it fixed in several more. Bad oring in oil system on factory dummy plug. What a waste of time do not go to this truck center. Not for anything complicated at least. Considering I purchased the truck from them new in 2005 I'm sick over the experience. More
by Ehle14
Employees Worked With
Not saying
December 08, 2020
MY 2012 F150 with 250,000 + miles, started having a starter issue. IT kept running. Not wanting to possibly ruin the flywheel, I decided to get a new starter. I priced the online stores, and actually starter issue. IT kept running. Not wanting to possibly ruin the flywheel, I decided to get a new starter. I priced the online stores, and actually called a tire service shop. I got an estimate from Bayshore Ford, in Delaware, at a factory shop, for less than the other guys. I now know I have a Ford part, installed properly. Confidence and safety, priceless. I bought a Box of DONUTS, but COVID Rules prevented the treat for the mechanics. Next time, perhaps a WAWA gift card will work. - Paul More
by pauljfalk
Employees Worked With
JOHN
November 30, 2020
The sevice department at Bayshore Ford is top notch. I came in for a routine oil change and my 120k maintenance check. I did not have an appointment and they were able to help right away. They were also f came in for a routine oil change and my 120k maintenance check. I did not have an appointment and they were able to help right away. They were also friendly and were welcoming. The entire experience was awesome More
by Dave D
Employees Worked With
Alyssa, Zachary, and Aidan
July 24, 2020
My experience with the service department has always been very professional And very friendly Atmosphere. Always keeps you in the loop of what’s going on with your vehicle and what they found wrong and how very professional And very friendly Atmosphere. Always keeps you in the loop of what’s going on with your vehicle and what they found wrong and how long is gonna take to fix it and how much More
by napoleo2
Employees Worked With
Customer service rep
July 13, 2020
auto start stop came went IT TOOK A HALF A DOZEN TRIPS TO GET IT FIXED .ITS NOT THAT THEY DIDINT TRY BECAUSE OF ALL THE VARIABLS IN THE SYSTEM .ALL IS WELL NOW. IT TOOK A HALF A DOZEN TRIPS TO GET IT FIXED .ITS NOT THAT THEY DIDINT TRY BECAUSE OF ALL THE VARIABLS IN THE SYSTEM .ALL IS WELL NOW. More
by richardweiant
Employees Worked With
JIMMY
March 11, 2020
Just ok. I rely on the full insp on my diesel work truck. I know it needs filters but it was not inspected nor was it suggested. I asked the counter person basics on my filter interval changes and she truck. I know it needs filters but it was not inspected nor was it suggested. I asked the counter person basics on my filter interval changes and she did not know-Nor did she know any specifics about my truck even though she was the salesperson who took the truck in. :( More
by avsc
Employees Worked With
Don't know
December 17, 2019
Great Customer Service! Rob & Patty went out of their way to assist me. They took care of everything in a professional and friendly manner. Patty worked hard to get me the Rob & Patty went out of their way to assist me. They took care of everything in a professional and friendly manner. Patty worked hard to get me the best financing terms available to me and Rob was patient and gave me good information. Rob made himself available to me whenever I needed him to be. He worked around MY schedule, not his! Because of Rob & Patty I am very pleased with my truck purchasing experience! Thank you! More
by TGM Landscaping & Concrete
Employees Worked With
Rob Wynne & Patty
December 12, 2019
Truck repair Multiple visits and truck still not fixed, no call backs or updates, "elite certified" shop that promises 2 hour diag times, more like 2 week diag tim Multiple visits and truck still not fixed, no call backs or updates, "elite certified" shop that promises 2 hour diag times, more like 2 week diag times then still gets it wrong. This places likes to act like a top of line truck dealership but service management is very incompetent. Talking to the employees while I was there only solidified my opinions as the stories they told me made me feel bad for anyone who would have to work for such an organization. One could only hope that freightliner will step in and and help them figure out how to run a dealership service department. More
by BayshoreSux
Employees Worked With
Eric, John
September 05, 2019
Sweet 2019 Ford Edge While shopping for a new ride my husband and I spotted this sweet Ford Edge at Bayshore. When we arrived to look at it we were greeted by Jeff, our wo While shopping for a new ride my husband and I spotted this sweet Ford Edge at Bayshore. When we arrived to look at it we were greeted by Jeff, our wonderful salesman, he offered us a test drive and we were hooked. Awesome SUV with all the bells and whistles. Jeff was very helpful with getting us all the rebates and promotions that we qualified for. Tyler in financing also did a fantastic job getting us the best financing that fit our needs. Thanks again Jeff for selling me my sweet ride!! 😀 More
by MamaHubler
Employees Worked With
Jeff Gemmill, Tyler Radulski
August 26, 2019
Oil Change and recall repair Bayshore Ford had parts in stock and preformed service on same day and in a timely manor , i was very please with the service . Was not pressured for Bayshore Ford had parts in stock and preformed service on same day and in a timely manor , i was very please with the service . Was not pressured for any other services . More
by mbpsycho56
Employees Worked With
dont recall
