Bay Cars

I took my car in for body repairs, as was suggested by the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a parking lot, never even broke the headlight and the air bags did not go off, I was going about 10 mph. They sent it to a different mechanic who removed the engine so Bay could “fix the frame” and then the mechanic couldn’t figure out how to correctly reinstall it back. It sat in the parking lot for 3 months with the hood off where more damage to the engine was done. Bay argued with the mechanic about who was going to fix what and who was going to pay, and no work was done for months while the car sat there. They continued to lie to me about what was happening as to the repairs every week I called. The car took 6 months for the repair that was originally estimated to take 14 days. My insurance company finally sent someone to the shop to find out what was going on and discovered what was happening. Bay then had to send the car to the Toyota dealership to have the eigine fixed from all the damage done. It cost an extra $5000 which they passed along to the insurance company. The insurance company (AIG) say they’ve never had this happen where a company doesn’t get pre approval and just sends a bill for $5000. Bay refused to release the car until the insurance company paid in full. It sat there for a week while they came to a conclusion. Then Bay Body decided to take the car for a test drive the day we were headed there to pick it up and they found another problem. Fortunately they got it fixed, after I threw a fit. 6 months and $20,000 later we got the car back. My insurance company say if they’d known the final cost they would have totaled the car. They were horrible, they lied every time we called and ripped us off for thousands of dollars. They contracted a terrible mechanic and then didn’t want to stand by their decision. I recommend you don’t take you car there for anything! More

Thank you Todd Mixon for the vehicle and thank you for all the kind help from this dealership. Awesome dealership, great customer service all the kind help from this dealership. Awesome dealership, great customer service More

Cheryl Paul sold me my Jeep Rubicon, she made the process simple and easy and gave me the BEST DEAL!! She's AWESOME!! simple and easy and gave me the BEST DEAL!! She's AWESOME!! More

Huge shout out to Todd Mixon for helping us get into our perfect new ride! He went above and beyond in my experience and would go back to see him in a heartbeat! Hands down 10/10 stars!!!!! perfect new ride! He went above and beyond in my experience and would go back to see him in a heartbeat! Hands down 10/10 stars!!!!! More

My sales person Cheryl went above and beyond to get me into a vehicle No other dealerships I went to were calling me back. Cheryl did and she kept trying I am now the owner of my first New Car! Thank you into a vehicle No other dealerships I went to were calling me back. Cheryl did and she kept trying I am now the owner of my first New Car! Thank you Cheryl and Manager Neal best experience of my car buying life. Thank you! Thank you! More

Didn't know a soul in panama city and they took me in and made me feel at home!!! Took care of my car and even helped me trade up after a few months!!! Thank you everybody @ Bay Cars!!! made me feel at home!!! Took care of my car and even helped me trade up after a few months!!! Thank you everybody @ Bay Cars!!! More

Worst place to buy or take your vehicle to be repaired very shady dealership dehonset very shady dealership dehonset More

Great team at Baycars! !! Johnny Oglesby was friendly, helpful, knowledgeable and made me feel very confident about my purchase. Thanks again for everything guys. !! Johnny Oglesby was friendly, helpful, knowledgeable and made me feel very confident about my purchase. Thanks again for everything guys. More

They lived up to every stereotype of car salesman. Lied to me about my cars true history, thereby overpricing its true value. Find out after the fact it had 3 wrecks on it, now affecting my insurance. Lied to me about my cars true history, thereby overpricing its true value. Find out after the fact it had 3 wrecks on it, now affecting my insurance. Refused to fix burnt out brake lights. Made me drive at night without them. Liars and cons. Wouldn’t recommend anything USED from them. I’ll pray for you. More

Bought a RAM 1500 from Nick at Bay Cars. Great experience with a great guy. Great experience with a great guy. More