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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

November 23, 2022

They were thorough and did a good good inspecting my vehicle. They were very professional and polite. More

by Fostl1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Nov 24, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2022

Always polite and seem very prepared for my appointment . I was very pleased with the video while they worked More

by dstewart1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 24, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

November 17, 2022

Nissian Bates in Killeen Texas is over all great! They have knowledgeable workers who know exactly what they’re doing. More

by Kayttielambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 20, 2022 -

Bates Nissan responded

Kayttielambert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2022

I always get excellent service at Bates. I love the inspection video they send out so I can see what their mechanics are looking at. More

by Kelynson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Nov 20, 2022 -

Bates Nissan responded

Hi Kelynson, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2022

I’m am always getting charged different prices each time I get an oil change. First time I said something and was fixed and constantly have the same issue everytime I go and I’m just done getting oil change More

by ILAUDERMILK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Nov 14, 2022 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 10, 2022

Very professional they were on time they finished the job very quickly I'm very impressed with the team at the dealership More

by thomasmjt94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Devin Williams Wilson, Austin Miller, Ben Amos, Marshall Egson
Report | Print
Nov 11, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Thomas. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

I was met when I drove up and treated very well. Austin Miller helped me and was very courteous. More

by dstewart1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 09, 2022 -

Bates Nissan responded

Thank you for the five-star rating for our service department! We look forward to having you as one of our valued customers for years to come.

November 07, 2022

Got me the car I wanted. Everything went pretty fast as well. Gave me a good deal More

by lauren8914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney
Report | Print
Nov 07, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2022

Great customer service, friendly atmosphere. I was there October 31st. It was a festive time with employees dressed in 80's and 90's attire. Can't say enough good things about the service depart More

by KARENLDEHNEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Initials-VMC, Tyler Linderman
Report | Print
Nov 04, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Karen. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and our team, and we look forward to working with you again.

November 03, 2022

I being my Nissan Rogue in to the service department Service department and the Mechanics are knowledgeable about their jobs and do it right thie first time More

by Lturnerfancygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Nov 04, 2022 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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