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Bates Nissan

Killeen, TX

4.6
1,354 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

December 01, 2022

Left my truck for service and received a video of the mechanic/tech explaining everything to me! Never seen that before in all the years I’ve owned vehicles!!! So cool. Staff, especially, Tyler in serv More

by TITAN TOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
Report | Print
Dec 03, 2022 -

Bates Nissan responded

Titan Tough, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. We are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2022

They were great! Easy to work with. I had a pleasant experience. Will come back. More

by bboop1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Austin Miller
Report | Print
Nov 27, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

November 25, 2022

Was very professional and helpful with questions and answers pertaining to vehicle questions and status. More

by Brownsd500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Nov 27, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

November 23, 2022

They were thorough and did a good good inspecting my vehicle. They were very professional and polite. More

by Fostl1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Nov 24, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2022

Always polite and seem very prepared for my appointment . I was very pleased with the video while they worked More

by dstewart1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 24, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

November 17, 2022

Nissian Bates in Killeen Texas is over all great! They have knowledgeable workers who know exactly what they’re doing. More

by Kayttielambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 20, 2022 -

Bates Nissan responded

Kayttielambert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2022

I always get excellent service at Bates. I love the inspection video they send out so I can see what their mechanics are looking at. More

by Kelynson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Nov 20, 2022 -

Bates Nissan responded

Hi Kelynson, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2022

I’m am always getting charged different prices each time I get an oil change. First time I said something and was fixed and constantly have the same issue everytime I go and I’m just done getting oil change More

by ILAUDERMILK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Nov 14, 2022 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 10, 2022

Very professional they were on time they finished the job very quickly I'm very impressed with the team at the dealership More

by thomasmjt94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Devin Williams Wilson, Austin Miller, Ben Amos, Marshall Egson
Report | Print
Nov 11, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Thomas. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

I was met when I drove up and treated very well. Austin Miller helped me and was very courteous. More

by dstewart1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Nov 09, 2022 -

Bates Nissan responded

Thank you for the five-star rating for our service department! We look forward to having you as one of our valued customers for years to come.

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