Basney Honda - Service Center

Have been going to Basney Honda since 1987 and have always been treated with excellent service. always been treated with excellent service. More

I dropped my car off for an oil change and inspection in the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had n the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had not heard anything. I called to check on my vehicle and was told that my phone number was incorrect in the system. I had given the correct phone number to the representative several times before I left make sure the right phone number was on file. There was no apology or even acknowledgement when I finally arrived to pick up my vehicle. Customer service could definitely be better. More

Service was prompt and professional. Basney was able to address minor issue in under 45 minutes. Basney was able to address minor issue in under 45 minutes. More

Austin was terrific. The work done was excellent. Would definitely come back for further repair work and to look at purchasing a new used car. The work done was excellent. Would definitely come back for further repair work and to look at purchasing a new used car. More

Car had been towed to the dealership because of a flat tire on the turnpike in my hybrid. (No spare which I did not realize at first) Service was timely, which was important. tire on the turnpike in my hybrid. (No spare which I did not realize at first) Service was timely, which was important. More

Too much additional work suggested - an additional $1,800! All this extra is excessive - way too much. $1,800! All this extra is excessive - way too much. More

Longer wait than I expected, considering I had an appointment at 7:30 AM, but I was out in 90 minutes and very pleased with the service I received. appointment at 7:30 AM, but I was out in 90 minutes and very pleased with the service I received. More

Service was fast and comprehensive. We compared pricing and the value for service at the 100k tune up was the best around. The tech was easy to communicate with and honest. We compared pricing and the value for service at the 100k tune up was the best around. The tech was easy to communicate with and honest. More

Generally a smooth experience. The electronic system for communicating about additional services is efficient but shouldn't entirely substitute for face-to-face communication (espe The electronic system for communicating about additional services is efficient but shouldn't entirely substitute for face-to-face communication (especially when customer is on site). Service techs should provide time estimate when additional services are recommended. More