Basney Honda - Service Center

Austine is a wonderful service adviser. He was so helpful and kind! He explained detailed information about the service. He was so helpful and kind! He explained detailed information about the service. More

Basney Honda is the greatest! Sales & Service Department are top notch and the best in the area Sales & Service Department are top notch and the best in the area More

Disappointed in their performance - how long it took to do a brake job. Should have been 1 to 2 days - it took 4 days. Service contact’s first response at day #2 was the technician ordered the wrong part do a brake job. Should have been 1 to 2 days - it took 4 days. Service contact’s first response at day #2 was the technician ordered the wrong part(s). Service contact’s second response at day #3 was the person working on my car left early and he didn’t know why. I called the service department manager after day 3. He didn’t not answer the phone. I left a detailed message about the history of my experience. He never returned my call. On day #4 I asked for my service contact and was told he was not there. I bought my car from Basney Honda and have previously had several services done on my car and they always did what they said they were going to do and finished when they said they would. I don’t know what has changed at Basney Honda’s service department, but it is unlikely I will return. Unfortunate for Basney, since I own two Honda’s. More

Everyone was super friendly and competent. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. More

Efficient and thorough. They finished before anticipated. We are very pleased with Cindy. They did an awesome job They finished before anticipated. We are very pleased with Cindy. They did an awesome job More

Last two visits have involved all day waiting for service and incorrect part sourcing. Pretty disappointed in my experience. and incorrect part sourcing. Pretty disappointed in my experience. More

Didn’t have the part I needed and made me reschedule my appointment. Very unprofessional. appointment. Very unprofessional. More

Yells and screams at employees in front of people, doesn't care about other people's needs and plays favorites when it comes to customers. Not a very friendly person doesn't care about other people's needs and plays favorites when it comes to customers. Not a very friendly person More

Curt kind, good social graces, informative, clear on what to be done and when return. to be done and when return. More

They were very quick in getting my car back to me ounce the parts came in. the parts came in. More