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Basney Honda

Mishawaka, IN

4.5
2,705 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions. A Low-Pressure Family Atmosphere One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers. Complimentary Service Benefits and Community Involvement Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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3820 Grape Rd

Mishawaka, IN

46545

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Showing 2,705 reviews

August 22, 2024

Very friendly and listened to what I needed. Very helpful and accommodating. Great employee's and great experience. More

by Brownsarah1957@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Seufert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

12 days after taking my car in I find out there’s coolant in my transmission and that the two are mixing in both the coolant tank and the transmission. Why didn’t they catch this? More

by msjr_01
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Aufie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan R - service manager.
August 17, 2024

Had car there three times for the exact same problem each time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous t More

by ctcjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Aufie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Krause
3.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Seufert
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Very pleased. Chris was very knowledgeable and helpful. 2% financing was the final deciding factor in our decision. More

by tdcsd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Dittrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

I told these guys what the problem was in the car and they called me later five hours later and they told me they can’t find the problem and then they charge me five hours for nothing for diagnostic did More

by Pipenn76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Aufie
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

The young girl in service was great. Very friendly and a dog fan. Oh, and she taught me how to get my trip locator on. More

by Trump-Stir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Bob was very personal and a pleasure to work with. I would recommend him to anyone who wants to buy a Honda. More

by jjrush70
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Briney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. More

by oliviakfrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Seufert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Madsion Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gagyi
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Everything is top notch. I wish I would have gotten an estimate in writing re: cost to replace my brakes. I already discussed the miss with the Service guy. More

by bcalhoun0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i More

by TBinthecity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madsion Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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