Basney Honda

Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

Requested an after market part quote for needed compressor which should have flagged a concern for cost. Quoted price was nearly $900. My cursory personal search found a compressor kit for 1/3 compressor which should have flagged a concern for cost. Quoted price was nearly $900. My cursory personal search found a compressor kit for 1/3 that cost. I feel certain that a deeper search on my part will find something at a SIGNIFICANTLY lower cost. Although I was told the parts department would see what they could do, what confidence could I possibly have in your process when you’ve already shown you don’t actually have my best interest at heart? I’ll be taking my business elsewhere and I will be vocal with my discontent in your process and customer service, which seems to be “skin the customer unless they call you out”. The staff at your service department were professional and timely. More

Greg, was very easy to work with. Very courteous. Made sure I was taken care of. Very courteous. Made sure I was taken care of. More

I am so happy I found my 2016 Honda at Basney Honda. A very pleasant buying experience. A very pleasant buying experience. More

I feel like I can trust Basney Honda. Great people who do a wonderful job. Thank you for being so. Great people who do a wonderful job. Thank you for being so. More

Friendly, great service and very informative. Very detailed about the passport we bought and very easy transaction trading in my car. Will definitely recommend to others and return whenever we pu Very detailed about the passport we bought and very easy transaction trading in my car. Will definitely recommend to others and return whenever we purchase another car. More

Austin always does great! Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. More

Not as easy to get your car in for service like before. I presume this is due to a labor issue. I presume this is due to a labor issue. More

Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. It may have been an honest mistake but it felt like a bait-n-switch. More