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Basney Honda
Mishawaka, IN
2,875 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,875 reviews
September 12, 2025
Another professional visit at Basney. Minimum wait time. The Honda people are friendly and polite. Minimum wait time. The Honda people are friendly and polite. More
by Steve Anderson
Verified CustomerEmployees Worked With
September 12, 2025
Easy to work with. Not pushy. Helpful information and helpful with set up of new car. Not pushy. Helpful information and helpful with set up of new car. More
by Calculus queen
September 11, 2025
Person checking me in was rude, unwilling to help find answers to my car’s problems answers to my car’s problems More
by GALE.JACOBS
Employees Worked With
September 11, 2025
I purchased a certified preowned 2023 HONDA Passport in April of 2025. The first thing I noticed was there was no Oweners manual in the car. I mentioned it to sales rep. and he said no problem I will get u April of 2025. The first thing I noticed was there was no Oweners manual in the car. I mentioned it to sales rep. and he said no problem I will get u one. Never happened and it cost over$100 to replace it. Next I notice that the passenger headlight had a lot of moisture inside of it . Service deptartment said bring it in tomorrow. Then they told me that Honda had to approve the replacement and I would have to come back once they did. So that was 51 minute drive one way that I had to make twice. To continue, had a popping sound in the front steerage and sat there all day (7 hours ) when after my persistence because no one was communicating when they finally gave me a loaner. I look up the problem on the internet and when I returned the next day it was exactly that….???. They don’t even commicate with each other. Had a free oil change only to find out when I got home oil was dripping from the drain plug! Had my local guy tighten it because I didn’t want to waste 2 hours of my time again because they don’t do appointments. Their service department is deplorable. I will NEVER be back there ever again! More
by j_hartley22
Employees Worked With
September 08, 2025
It is unfortunate that you cannot make an oil change appt. Waiting over 3 hours is not what I consider express. appt. Waiting over 3 hours is not what I consider express. More
by sandi
Employees Worked With
September 07, 2025
The Basney staff was very helpful. Each person wanted to be sure that I understood the process. Each person wanted to be sure that I understood the process. More
by Rod
September 07, 2025
We figured out the problem quickly. But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks More
by kathyh958
September 06, 2025
Don’t waste your time shopping at this dealership! By far the worst customer service I’ve ever experienced in all my years of buying cars. We showed up on a Tuesday night at 5:50 p.m.—they close a By far the worst customer service I’ve ever experienced in all my years of buying cars. We showed up on a Tuesday night at 5:50 p.m.—they close at 6—but all the doors were locked. I saw a salesman inside and basically had to beg him to open the door. He told me they were closed. I pointed out that I still had 10 minutes according to my watch. After more pushing, he reluctantly opened a car I was interested in so I could at least sit in it, but again said they were closed and refused a test drive. The only reason I came back the next morning was because I really liked the car. We also asked about another vehicle listed online, and the salesman had no idea about it. He later called back to say that the boss’s wife was driving it and we could see it the following morning after she dropped it off. When we showed up, the car was disgusting—filthy inside with food smeared on the door—and since it was a hybrid, it hadn’t even been charged. We asked them to charge it so we could test drive it properly, but when we returned at 6 p.m., it was still dirty and not fully charged. To make matters worse, we were bounced between three different salesmen since the original one was off. After finally test-driving, we told the last salesman that their vehicle was at the top of our list but we were considering options. His response? Just “Ok.” No effort to earn our business, no interest in helping us. We actually loved the vehicle, but because of how awful the experience was, we walked away and went to Tyler’s instead—where the salesman actually cared and wanted our business. More
by famoustara14
September 05, 2025
Not clear on what was needed No help when the issue wasn’t solved 15 word minimum wasn’t solved 15 word minimum More
by bonaccijc
Employees Worked With
August 28, 2025
They made this sale as simple as possible. Additionally, they enabled the ability to register a new vehicle thru the BMV website. This was the easiest new car purchase I've ever made-and over Additionally, they enabled the ability to register a new vehicle thru the BMV website. This was the easiest new car purchase I've ever made-and over the last 20+ years I've bought over 150 cars (for my business). Thank you also to Leslie (the internet rep)-she was the main facilitator! More
by fricks
