Basil Ford

We had a wonderful experience with Basil Ford. The staff very knowledgeable and very helpful. Taken care of in an efficient amount of time. I would recommend very knowledgeable and very helpful. Taken care of in an efficient amount of time. I would recommend More

I highly recommend Basil Ford on Walden- brought my vehicle in today for service check- my advisor was Andrew Kern 5 stars for him - great service advice freindly and explained everything so I complete vehicle in today for service check- my advisor was Andrew Kern 5 stars for him - great service advice freindly and explained everything so I completely understand More

Great service. I arrived late on a Friday afternoon and the inspector stayed after to perform the NYS Inspection. Above and beyond customer service. Plenty of room for social distancing. I keep returnin the inspector stayed after to perform the NYS Inspection. Above and beyond customer service. Plenty of room for social distancing. I keep returning. More

Everything was good except after the oil change the Mechanic or technician left to oil handprints on the hood of my truckWhen he closed it Mechanic or technician left to oil handprints on the hood of my truckWhen he closed it More

Everyone was professional and friendly. No pressure but very well explained. Purchase of a vehicle was quick and all options on the vehicle were thoroughly explained. Invited to call back even after the very well explained. Purchase of a vehicle was quick and all options on the vehicle were thoroughly explained. Invited to call back even after the sale. More

This dealer is by far the best! Aaron is amazing. He is always polite, informative and trustworthy. Service and price is spot on. I highly recommended this dealer to everyone. always polite, informative and trustworthy. Service and price is spot on. I highly recommended this dealer to everyone. More

Basil did a great job Jeremy got me checked in right away. And my car was done the same day as promised even though I came in at 5 PM away. And my car was done the same day as promised even though I came in at 5 PM More

I’m not a person that usually likes to give negative feedback but the service her was very poor. To start when I called to make an appointment for an oil change and inspection I was told they do not mak feedback but the service her was very poor. To start when I called to make an appointment for an oil change and inspection I was told they do not make appointment for this type of service, it was first come first serve. When I arrived the gentleman told me it would be about an hour and a half, since I had brought a book with me I figured I wait. I sat for 2 hours before someone came out to tell me what had to be done to pass inspection. They had to replace 2 bulbs, at this point they still had to do the work. So finally 45 minutes later the work was done quite a bit longer than hour and half. It goes on they indicated on my receipt that I would need a needed anew radiator fan belt but would have to order the part and make appointment to have it fixed. Well come to find out when I took it to a very reputable local auto shop the noise was coming from the loose caliper on the left front brake, which is the one they checked for the inspection. I am so sad that they closed the Basil South resale center we bought 6 cars from them and always went their for service, miss all of their staff. More

Outstanding service. I should not even have to schedule the appointment. Drop in the vehicle and complete the service. Hope to see for next service soon. the appointment. Drop in the vehicle and complete the service. Hope to see for next service soon. More

I contacted Basil Ford to schedule an appointment for a recall notice. Appointment was made easily and they verified they had the part to complete the task. Upon arrival it was noted that I had a scheduled recall notice. Appointment was made easily and they verified they had the part to complete the task. Upon arrival it was noted that I had a scheduled appointment . They were willing to add on routine maintenance I request. Service was completed and car sanitized prior to me leaving. Great job! More