Basic Auto Sales

Great Experience Basic auto sales was a great experience. I worked with Jonathan. He and everyone there are nice, and respectful. They were ready to here me out and Basic auto sales was a great experience. I worked with Jonathan. He and everyone there are nice, and respectful. They were ready to here me out and answer all of my questions. I would highly recommend going to Basic auto sales the next time your car shopping. More

one happy customer I just purchased a 2007 Mazda cx9 from here and love it. The sales people are amazing. They went above and beyond to put me in a vehicle. I highly rec I just purchased a 2007 Mazda cx9 from here and love it. The sales people are amazing. They went above and beyond to put me in a vehicle. I highly recommend them!! Thanks guys, you rock More

I love my Truck I just bought my truck from Basic Auto in Ashland VA. This was the best car buying experience I have ever had. When I arrived I was not really sure wh I just bought my truck from Basic Auto in Ashland VA. This was the best car buying experience I have ever had. When I arrived I was not really sure what kind of truck I wanted but after talking with the salesman who took the time to show me a few I found the one i wanted. I could not have been happier with my experience. I would like to thank My salesman and the to managers John and Eric I will recommend Basic to everyone I know looking for a truck. More

horrible experience Bought a 2007 DTS Cadillac with the Northstar engine which I was hesitant about in the first place, told them I would not leave the lot without a warr Bought a 2007 DTS Cadillac with the Northstar engine which I was hesitant about in the first place, told them I would not leave the lot without a warranty which they ended up throwing in a free year warranty but reduced the price of the car to work the financing work out. After I got the car home I found it had a massive oil leak from the oil pan gasket. Took it back in to their shop and the shop manager Mike informed me that the oil pan gasket was the only gasket not covered under warranty even though the sales manager Eric said it would be. To replace the oil pan gasket would cost about $1700 which they would not cover either. Eric the manager said he would make it right by letting me trade the car in on something else so I could get out of the Cadillac situation. After a couple months I saw a vehicle on the lot that I wanted to trade for and we started the paper work only to find that they wanted to give me less that nada/kbb for a trade in which was half of what I bought the car from them just months earlier. Basic said they did an inspection before it was sold but there was no way that Basic did not know about the massive oil leak. Basic Auto Sales knowingly sells vehicles with problems and issues and doesn't bother to inform the customers, they are a true used car sales company and do not care about the customer. I was also a repeat customer with buying my first truck from them in 2004. Stay away from Basic Auto Sales and especially the snake oil salesman manager Eric. More

Fast & pleasant car buying experience! I worked with Scott to purchase a Hyundai Sonata. It was fast, pleasant and efficient. Other car places I've been to were mostly difficult and frustra I worked with Scott to purchase a Hyundai Sonata. It was fast, pleasant and efficient. Other car places I've been to were mostly difficult and frustrating and this was the complete opposite. Thank you!!! More

Worst car dearlship The worst experience ever I was placed into a car that was over price the car broke down within 5days of having it so they traded me into another veh The worst experience ever I was placed into a car that was over price the car broke down within 5days of having it so they traded me into another vehicle which keeps breaking down I DONT RECOMND ANYONE COMING HERE if you need a reliable vehicle More

A Satisfied Customer Scott Timberlake is a man of his Word. I had some issures with the Vehicle, but all problems were solved to my Satisfaction. I would consider buying f Scott Timberlake is a man of his Word. I had some issures with the Vehicle, but all problems were solved to my Satisfaction. I would consider buying from Basic Auto Sales again. More

RVer with a cooling system issue I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within tw I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within two hours we were back on the road. All without an appointment. This situation would have been easy for someone to take advantage of us. Thankfully Mike and his crew are honest. We are very thankful and would highly. recommend them More

Ned Stevens at Basic Auto Sales Ashland We met salesman Ned Stevens on a Saturday afternoon and began looking for a vehichle for my wife. He came across as being very polite, personable, fun We met salesman Ned Stevens on a Saturday afternoon and began looking for a vehichle for my wife. He came across as being very polite, personable, funny and very professional. He had lots of patients as we test drove many cars that day. He did not make us feel pressured into anything we didn't want. He made us feel very welcome and we felt like he enjoyed our company durring the purchase. We will recommend Ned Stevens and Basic Auto Sales to all of our friends and family. Very positive experience. JR Blackburn More

Persistent I contacted Basic Auto Sales earlier in the year. I wasn't quite sure if I wanted to go in debt for a vehicle. Scott got a deal worked out for me an I contacted Basic Auto Sales earlier in the year. I wasn't quite sure if I wanted to go in debt for a vehicle. Scott got a deal worked out for me and then I changed my mind at the last minute. But when I wrecked my car last Friday and I went to Basic on Saturday and he got me in a vehicle. Thanks Scott for dealing with me and sticking by me and my husband. More