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Basic Auto Sales
Ashland, VA
100 Reviews
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100 Reviews of Basic Auto Sales
November 08, 2014
very satisfied I was very satisfied with the kind effort put forward by my salesman Scott ..he did everything he could to see that I was happy and satisfied.he is a I was very satisfied with the kind effort put forward by my salesman Scott ..he did everything he could to see that I was happy and satisfied.he is a awesome salesman .I would recommend him to my friends More
by Lillie Tingen
Employees Worked With
scott timberlake
Helpful October 03, 2014
Exceptional Service A big thank you to Scott Timberlake, Eric Ruiz and Basic Auto for helping me find a great car. I was very pleased with the service I had received. I A big thank you to Scott Timberlake, Eric Ruiz and Basic Auto for helping me find a great car. I was very pleased with the service I had received. I was not sure what type of car I wanted but had a few in mind. My sales person, Mr Timberlake took the time to listen to was important to me in buying a car for my family. With exceptional follow up, honesty and patience we found the right car making the sales process very smooth and financing a breeze. I am enjoying my new car! Thanks to all. More
by Owencar
Employees Worked With
Scott Timberlake, Eric Ruiz
September 18, 2014
Transmission Gone I purchased a 2004 Ford Explorer from Basic on Broad Street in April of 2013. My car would not go into reverse so I had it towed. Well, the car nee I purchased a 2004 Ford Explorer from Basic on Broad Street in April of 2013. My car would not go into reverse so I had it towed. Well, the car needs a new transmission. The mechanic stated that the trasmission went because of the pump was not working properly. He also mentioned the Tort Converter and the planater Gear was shot. I called Basic s/t Joel and asked him about the extended warrenty that I know I discussed at the time of sale with Steve. He was supposed to get back with me yesterday... no call. I called today .. Bobby answered the phone and I asked to speak with Joel. He placed me on hold and then said he needed to take a message. I asked if he was with a client or had left for the day and he stated that " he only does what he is asked to do". They are basically giving me the run around. Piece of Junk car, Over-priced and no customer service when there is an issue. More
by dashekia
Employees Worked With
Joel, Steve and Bobbie
September 14, 2014
The Worst I wouldn't go back here if I had to walk everywhere everyday. Friendly people but the vehicles suck. There's a no return policy, and they don't explai I wouldn't go back here if I had to walk everywhere everyday. Friendly people but the vehicles suck. There's a no return policy, and they don't explain policies. Worst car buying experience ever! More
by sbrown8141
Employees Worked With
Joel
September 13, 2014
Very Professional Dealer (go see Rick) After upgrading to a fifth wheel, my wife and I decided to buy a larger truck than we currently had. We found two identical F250s at two different dea After upgrading to a fifth wheel, my wife and I decided to buy a larger truck than we currently had. We found two identical F250s at two different dealers about 70 miles away from where we live. Given the similarity, it came down to price and experience. When we went to Basic, we were greeted immediately and actually treated like customers. The other dealer made us wait considerably longer to speak to someone then again when we wanted to get a trade-in valuation. Rick went out of his way to make sure our experience was not the normal used car push. Even before we came down, he helped me get an estimate on my trade and answered every question I asked about the potential truck. He didn’t hassle us over the deal, and we ended up negotiating a fair price on both the new truck and the trade in. The rest of the experience (finance, detailing, etc.) was equally smooth and professional. I would definitely recommend Basic to any of my friends who live in the area, and very specifically, I would recommend Rick as the salesman. His laid back attitude and willingness to work with us on our budget and with the vehicle was what truly sealed the deal for me. More
by laxlvr1
Employees Worked With
Rick
September 05, 2014
Outstanding Service While considering purchasing a vehicle I was very pleased with the service I received from Bobby Smith at your Broad St location. Helpful not pushy. While considering purchasing a vehicle I was very pleased with the service I received from Bobby Smith at your Broad St location. Helpful not pushy. More
by donald.stevenson.5811
Employees Worked With
Bobby Smith
September 05, 2014
positive This was the first used car purchase I have made that was positive. The have been in business many years so they are a reputable company.I will retur This was the first used car purchase I have made that was positive. The have been in business many years so they are a reputable company.I will return to this dealership. The process was hassle free. More
by lynnardlinks
Employees Worked With
Richard
August 25, 2014
Do the RIGHT THING!! The issue below has been resolved. I do not believe it would be fair to delete my review because it is what I experienced. Please note that the owne The issue below has been resolved. I do not believe it would be fair to delete my review because it is what I experienced. Please note that the owner Mr. Kory Hummer was a pleasure to work with as well Ned. I would still recommend Ned; however, the service given by management to an unsatisfied customer has not been a great experience for me. I purchased the car with the impression that I had until 09/01 to come up with the rest of the down payment (I only had $1000 of the $1750 they were requesting), not knowing the the dealership would take it upon themselves to do what they wanted in the meantime. My check was cashed prior to the 1st ( 08/27 to be exact, after expressing that I would not be able to come up with the rest of the down payment). I am being forced into a vehicle that I do not need and a debt that I expressed concern about. No one seems to care that I am a single mother and can not afford this car, especially since I found out that I can keep the car that I currently have, a car that I am making payments on. Within 3 days I emailed my concerns about keeping the car, no one responded, it is all about a dollar with them. I appreciate the time that was taken that night to get me into a car but when its not beneficial to the dealership they shut down and no one wants to help. Spoke to the secretary of the owner and was given no estimated time that I would hear back, meanwhile, they have the car back and $1000 of my money. More
by alicynshep
Employees Worked With
Ned, Eric, Mr. Hummer
August 20, 2014
A+ job with assisting me through the buying process Found a great deal on a vehicle online and was given immediate feed back on all questions I asked. The vehicle was as described online when I took i Found a great deal on a vehicle online and was given immediate feed back on all questions I asked. The vehicle was as described online when I took it for a test drive and the documents where ready for me.at my arrival. I highly recommend Basic Auto Sales to anyone looking for a vehicle. Friendly and Professional! More
by dericevans
Employees Worked With
Ned
August 17, 2014
Best car buying experience by far Scott was so helpful with everything i needed and went the extra mile to me happy I'd recommend him to anyone in central VA looking to buy a car. Scott was so helpful with everything i needed and went the extra mile to me happy I'd recommend him to anyone in central VA looking to buy a car. More
by Brian Willis
Employees Worked With
Scott Timberlake
