Baron MINI

Excellent Experience for First-Time Mini Owner Had a great experience, both as a first-time Mini buyer but also my first purchase from Baron. The entire process was very friendly, professional, str Had a great experience, both as a first-time Mini buyer but also my first purchase from Baron. The entire process was very friendly, professional, straightforward and no pressure. I got an amazing deal on a car I'll really enjoy. Would gladly do business with Baron again. More

Excellent Awsome customer service! Very good communication on the service process. Excellent ! Service was fast and always keeps you updated on what's going o Awsome customer service! Very good communication on the service process. Excellent ! Service was fast and always keeps you updated on what's going on! Excellent work Keep it up! More

Second rate service with tricks to compliment My wife took her mini in to have a part replaced (vacuum pump) that was diagnosed earlier as failing (why it wasn’t replaced then I don’t know) and af My wife took her mini in to have a part replaced (vacuum pump) that was diagnosed earlier as failing (why it wasn’t replaced then I don’t know) and after getting the car back it was smoking after she drove it. I looked it over and found oil on top of the engine from the oil change they had done and not cleaned it up. My first thought was that was where it was leaking and where the smoke was coming from so I called Baron and took the car in. The car was smoking again by the time I got it to the shop and it smelled of coolant. after they pressurized the coolant system it was leaking at the thermostat next to the spot where the pump had been replaced (kinda fishy I’d say). After telling Amir how I felt and how Portland OR mini dealer had set such a high bar I was very disappointed in the services my wife was getting and wasn’t to happy that I had to bring the car in myself and babysit this issue to get proper service since they were taking advantage of her. We both talked to the service manager Robert and he agreed after looking I to it that they would replace the thermostat housing for free since it was questionable as to how it was leaking right after the vacuum pump replacement. After getting the car back I was disappointed to notice the oil change sticker was missing now from the last oil change. I am not impressed at all with this dealer and will be looking for another shop to service the mini from now on since this shop has violated my trust and left enough details undone to make me question the quality of their work. More

service contract gotcha - update after my posting on 6/26/2018, dealership reached out to make it right. I received full explanation of the services and the price was adjusted accord after my posting on 6/26/2018, dealership reached out to make it right. I received full explanation of the services and the price was adjusted accordingly. The process was transparent and rebuilt my confidence in them. While I am a Consumer Reports reader and generally adverse to buying service contracts, with the way the contract is now explained and adjusted I would have bought it when I bought my car anyways as it saves me money and gives me a peace of mind. Finally, it's harder to make things right when they have gone initially wrong, but Baron MINI just did that. That's easier said than done. They did it honestly, in a transparent way, and quickly. That's why they deserve the 5 stars. More

service contract gotcha Well, buyers beware is certainly not what we had in mind when we bought a CPO 2015 Mini Cooper Countryman from Baron. As easy as the sales process wa Well, buyers beware is certainly not what we had in mind when we bought a CPO 2015 Mini Cooper Countryman from Baron. As easy as the sales process was, things got rather bizarre at the "finance" department. They showed my wife an Edmunds page online that indicated $6,872 cost of service over the next 2.25 years, but they would be willing to sell an extended service contract for a mere $3,420. The catch was we had to do it on the spot but if we wanted to we could cancel it later. Thinking a big dealership like Baron wouldn't be resorting to such sleazy tactics and knowing that we could cancel it later, we decided to purchase the contract. That weekend we looked for the service/owners manual in the car but couldn't find one. Called and emailed the dealership to get one but didn't get a response. Did an online search and couldn't find anything telling us exactly how much service we'd need. Dealership finally returned my calls today, 10 days after the purchase of the car, and still couldn't tell me what kind of service I would need to spend the $3,420 on in the next 2.25 years, let alone the $6,872. That made me uncomfortable and decided to cancel the contract just to learn that I had passed the 3-day window (news to me and my wife) and now the contract was non-cancelable. The low point came when the finance director said his hands were tied and that they have to follow BMW USA's 3-day rule. Their inability to prove me the scope of services I will need, withholding information, and the final 3-day rule gotcha are the type of sleazy salesmanship tactics you would expect from a no-name, third-tier dealership, not from Baron MINI, but that's what I got. More