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Baron MINI

Merriam, KS

Overview
Reviews
4.8
232 Reviews
Call Dealership (913) 722-5100

9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 232 reviews

January 16, 2024

Very poor communication in the Service Department and attention to instructions is missed along with poor response when contacted. More

by jsblackswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Apr 06, 2024 -

Baron MINI responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 10, 2024

Baron did a good job of working with me to create a fair price for the service required More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Jan 12, 2024 -

Baron MINI responded

We are thrilled to hear that you had a good and fairly priced experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 08, 2024

Very professional, quick, and took care of my car needs, the prices are also reasonable. More

by jmdye86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Jan 10, 2024 -

Baron MINI responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Excellent tire replacement got in and started on time and In accordance with established quote. More

by FO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarence
Report | Print
Jan 06, 2024 -

Baron MINI responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Spent >$800. Car wasn’t washed as promised. Terrence was polite, but unable to answer some questions re operation. More

by Glenda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrence
Report | Print
Jan 09, 2024 -

Baron MINI responded

Thank you for your feedback about the negative service visit you experienced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Varnadore, Service Director mvarnadore@baronauto.com

January 02, 2024

Lisa and Samer were professional, prepared to answer questions about the vehicle and financing options etc. No pressure just available to address any questions I had. Pleasure to work with!!! More

by hbeairdeisler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Foell, Samar, business office think Reggie great too
Report | Print
Jan 04, 2024 -

Baron MINI responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

January 02, 2024

Prompt service. Excellent techs. Super service people who genuinely care about the customer. A tad pricey but hey, it’s a bmw/Mini More

by Bmigneron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mertins
Report | Print
Jan 04, 2024 -

Baron MINI responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 31, 2023

I'm always grateful to know that the mechanics here are watching over my car and keeping it in good working order. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Report | Print
Jan 03, 2024 -

Baron MINI responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 29, 2023

All of the staff throughout the dealership is friendly,courteous and knowledgeable. You feel their confidence when you ask any question. More

by Nani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara and the man who checked me in
Report | Print
Jan 03, 2024 -

Baron MINI responded

We are thrilled to hear that you had a friendly, courteous, and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 23, 2023

Great customer service. Brought my mini in for service and waited on completion. Less than an hour and I was on my way !! More

by jackie.reyes78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Dec 27, 2023 -

Baron MINI responded

That's impressive! Getting your Mini serviced efficiently, with great customer service, and being back on the road in less than an hour is fantastic. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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