Back

Barker Buick GMC Cadillac - Service Center

Bloomington, IL

4.7
534 Reviews

534 Reviews of Barker Buick GMC Cadillac - Service Center

Sort by
September 14, 2021

Over the top quality and care here. Highly suggest them for any repairs. Everyone is very helpful. More

by justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
Sep 15, 2021 -

Barker Buick GMC Cadillac responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 08, 2021

Prompt and friendly service. Explained what needed to be done and why. Bill gave me a price and it seemed reasonable. They called when they had questions. Work was finished when they said it would be. More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Sep 09, 2021 -

Barker Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Barker Motor Company! We sincerely value your business and look forward to your next visit!

August 24, 2021

Always find the staff at Barker's to be helpful, competent, knowledgeable, and friendly. It is a pleasure to work with them. Appreciate their good humor. More

by hdaughenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Aug 25, 2021 -

Barker Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Barker Motor Company and we hope to see you again.

August 23, 2021

Very expensive. Diag fee doesn't get taken off when we decided to go with the service. Diag fee should only be a diag fee not a standard fee either way. More

by Mcneeselaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Barker Buick GMC Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Department at your earliest convenience so we may further assist you in working towards a resolution. Barker Motor Company (309) 663-4391

Aug 24, 2021 -

Mcneeselaw responded

I dont think there is a viable resolution. Bill did a great job. He gave me a 31 dollar discount which i greatly appreciate. Nevertheless i just disgree with the diagnostic fee still being applied after i chose to go with the service. If i had chose to not go with the service then by all means charge me the diag fee. The purpose of a diagnostic fee is for the techs to diagnose the issue or problem. Once they find the problem they get paid for labor. Just my opinion. I still got my car fixed and its working fine at the moment. Once again..Bill was awesome!

August 22, 2021

I am always happy with service experiences! All staff goes above and beyond to make sure I feel welcome and that I am highly satisfied when I leave. More

by melpo82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Aug 23, 2021 -

Barker Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Barker Motor Company and we hope to see you again soon! We hope you have a great day!

August 18, 2021

My car was towed to Barker’s so I did not see them personally. My battery died at the grocery store, it was jumped started and I got home, my grandson purchased a new battery and installed it. Next More

by ESWOPE410@yahoo.com
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Barker Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (309) 663-4391 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

August 14, 2021

Always goes above & beyond, alway prompt service, calls to make sure we were happy with the service, love that they can text to let you know your car is ready More

by happydee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben one of the technicians, Lacey Thilmony
Aug 17, 2021 -

Barker Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 30, 2021

My last service visit was not good. I made an appointment but when I got there they said I did not have an appointment. They have me to come back an hour later. This happen to me once before at More

by lnagreski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Blakeney
Aug 16, 2021 -

Barker Buick GMC Cadillac responded

Hello, thank you for sharing your experience! We always strive to provide top quality service to every guest, and would like to make sure we get you the correct date and time for your next appointment. Please reach out at 309-663-4391

Aug 16, 2021 -

lnagreski responded

I will have the car serviced at a different dealership.

July 30, 2021

Don't pay the high price. I thought the service would be around 550 and came in well over 750. They said that the connectors to my airbag sensor had corrosion and extra labor to clean and reconnect. More

by johnla.lancaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure
Aug 20, 2021 -

Barker Buick GMC Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Barker Motor Company (309) 663-4391

July 22, 2021

Service department was very friendly and accommodating to my schedule,keep me informed of progress and any problems that may arisen we will be back. More

by harriscd1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacy in service was very helpful
Aug 16, 2021 -

Barker Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

...
48
...