Barker Buick GMC Cadillac

My wife and I took our GMC terrain to get serviced (oil change/tire rotation). When it was getting serviced, the tire indicator was damaged/broken. We took our vehicle back 3 times to get this resolved and change/tire rotation). When it was getting serviced, the tire indicator was damaged/broken. We took our vehicle back 3 times to get this resolved and nothing came of it. Cody stated how it may have happened there, but it would have happened anyway. He offered a 15% discount after much deliberation. We get those in the mail. This repair will cost me $145. I have purchased the car from there and the extended warranty. They said I could use my extended warranty for something that they broke, but this would then cost me $100 to fix their mistake because I have a deductible. The customer service there is embarrassingly bad and offers zero empathy. I am not one to complain, but when something happens on accident, it is the responsibility for the person who damaged or broke the product to fix it. I told Cody due to this, we will not be using Barker again. He didn’t seem to care. Maybe your business is too large to care about individual customers, but you have lost our family and I have 3 brothers in the area. This is something that barker could simply write off and fix for customer satisfaction, but you wanted to save face, not take ownership, and lose a customer forever. 100% dissatisfied. More

Customer service was great and time for service was not a long wait. Cody made me comfortable and at ease long wait. Cody made me comfortable and at ease More

Sean Case immediately made accommodations for us to use a loaner when our car needed repairs after just purchasing it. The service department worked us in asap and we had our car back in just a few days. Eve loaner when our car needed repairs after just purchasing it. The service department worked us in asap and we had our car back in just a few days. Everyone made sure our inconvenience was minimal. Thank you again! More

had some warranty work done and it was handled efficiently and quickly. will recommend barker to others. would have routine work there if i didn't live 50 miles away. efficiently and quickly. will recommend barker to others. would have routine work there if i didn't live 50 miles away. More

Honest efficient helpful service Hello i have nothing else to say except they are awesome nothing else to say except they are awesome More

They keep you informed about what needs to be done to your car and what you should expect in the near future. Very easy to work with. your car and what you should expect in the near future. Very easy to work with. More

Kori helped me find a great Buick Enclave for the second time. The whole team is great to work with. I would definitely recommend visiting the Barker Team for your next vehicle purchase. time. The whole team is great to work with. I would definitely recommend visiting the Barker Team for your next vehicle purchase. More

Bill was very accommodating and nice to work…answering all my questions and had my lender car ready. all my questions and had my lender car ready. More

Barkers in Bloomington IL did a great job tending to my tire issue. The service dept got me worked in & took care of the situation. tire issue. The service dept got me worked in & took care of the situation. More