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Barbera Autoland

Philadelphia, PA

4.0
905 Reviews

7810 E Roosevelt Blvd

Philadelphia, PA

19152

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905 Reviews of Barbera Autoland

January 08, 2015

So happy I saw the commercial We drove 2 hours to check out a car at Barbera's that I was so excited about. We dealt with Terrance who was amazing. Upon getting home, I had some do More

by talia-cm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Perrin, William Rumpa
Jan 09, 2015 -

Barbera Autoland responded

Talia- Thank you so much for the positive feedback. It was great having you come in recently. If there's anything else that we can do to help, pleas let us know. Enjoy your new vehicle! Sincerely, Art Carita - General Manager BarberaSales@BarberaCares.com (215) 333-3700

January 06, 2015

" Great Customer Service " John Saad was very nice, helpful and patient! I would like to take the time to say, " Thank you for Great Customer Service". Speaking with John Saad a More

by mrchfrnkl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2015 -

Barbera Autoland responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that John's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook and Twitter pages. Thank you again! Art Carita - General Manager BarberaSales@BarberaCares.com. (215) 333-3700

November 18, 2014

Awful experience They gave me the wrong car, overcharged me $2,000 and promised me 4 oil changes and gave me none. Would NEVER go there again and would never recommend More

by bgjensen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arthur Carita
October 10, 2014

Best place to buy a new jeep!!! John Pagano is the absolute best. I highly, highly recommend him. He made the whole process quick and easy, I was in and out within 2 hours. More

by clangan92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pagano
Oct 13, 2014 -

Barbera Autoland responded

Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that John was able to meet your needs. At Barbera's Autoland, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and quickly as possible for all of our customers. Thank you for the recommendations. We look forward to assisting you with your future sales and service needs. Best regards, Art Carita - General Manager BarberaSales@BarberaCares.com. (215) 333-3700

September 29, 2014

Best Place to Purchase a New Jeep! Tom Hessert and John Pagano were an absolute pleasure to work with. Their expertise and professionalism surpassed my expectations. I purchased a new 2 More

by gabrielleiorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pagano, Tom Hessert III
Sep 30, 2014 -

Barbera Autoland responded

Gabrielle, congratulations on your vehicle! I am happy to hear you are enjoying your purchase. At Barbera's Autoland, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Tom and John were able to show you dedicated and personalized service. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Best, Art Carita - General Manager BarberaSales@BarberaCares.com (215) 333-3700

September 24, 2014

Awesome Walaa E. was very nice, and patient! He helped me find an affordable car in my budget. He also gave me a great value on my trade in. I will definitely More

by saskia09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 25, 2014 -

Barbera Autoland responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Barbera's Autoland, we are determined to deliver detail-oriented, honest, and personalized customer service. I’m so happy to hear that Walaa was able to help find the perfect vehicle for you. If there is anything more we can do for you please feel free to come back and see us any time! Take care. Sincerely, Art Carita - General Manager BarberaSales@BarberaCares.com (215) 333-3700

September 01, 2014

Dealer is a Circus! We went to Barbera for a Jeep Wrangler. Just sitting there waiting for a sales person was truly an experience in ways that people should not conduct b More

by Betty00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terrance Perrin
August 20, 2014

worst experience for first time buyers Me and my fiancée went here in search of a car either used or new. we fell in love with a brand new dodge avenger. after a test drive we were told we More

by amorrow87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
bryan bell
Sep 12, 2014 -

Barbera Autoland responded

I apologize that you have been frustrated with your recent car buying experience with us. I wholeheartedly apologize that you feel like your time was wasted. We try to make sure to satisfy every customer and take their time very seriously. We want to make our guests feel at ease during the entire process, and I am sorry that this was not achieved with you. That is not how we intend to do business. I would like the opportunity to discuss the situation with you further and make things right. Please feel free to contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Art Carita - General Manager BarberaSales@BarberaCares.com (215) 333-3700

August 09, 2014

horrible I bought a 2014 dodge avenger making $9.00 an hour and my payments are 576 dollars a month. I was never asked for a pay stub to prove my income, nor d More

by justined01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pagano
Sep 12, 2014 -

Barbera Autoland responded

Justine, I sincerely apologize for the experience that you had at our dealership. This is not how we do business at Barbera's Autoland. We want to research your situation and discuss options to make things right. If you could please contact me directly, I will do everything I can to rectify the situation and show you that we do greatly appreciate you choosing our company to assist you with your automotive needs. I would like to do whatever possible to help regain your trust in our dealership. Sincerely, Art Carita - General Manager barberasales@barberacars.com (215) 333-3700

July 28, 2014

SPOT DELIVERY SCAM!!! They forged my fiancé signature. I have 3 contracts all with the same "deal number" but different terms and signatures Spoke to the VP Art Ca More

by pmcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pagano, Sheena Reilly, Arthur Carita
Aug 13, 2014 -

pmcollins responded

I work with the northeast times and would love to hear about your situation. I will send you a private message. I think it's very important to let the neighbors know what type of experience you had with a neighborhood dealer.

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