Barber Ford

Great sales experience I was in the market for a new SUV for my wife as her edge lease was about up. I really liked the explorer for the additional cab and cargo room but di I was in the market for a new SUV for my wife as her edge lease was about up. I really liked the explorer for the additional cab and cargo room but didn't know if I would be able to justify the additional payment for the upgrade. The salesman Zach Eno worked tirelessly with me for over a week by looking into every possible discount or rebate that was available to me. Great experience overall. More

Ford Transit We brought our Ford transit in to get a door lock switch fixed. They fixed it in a timely manner, and customer service was great. We brought our Ford transit in to get a door lock switch fixed. They fixed it in a timely manner, and customer service was great. More

Excellent experience at Barber Ford I moved to the west side of the state ( Norton Shores) in the fall of 2018 and dealt with Preferred Ford in Grand Haven and Barber Ford in Holland. I I moved to the west side of the state ( Norton Shores) in the fall of 2018 and dealt with Preferred Ford in Grand Haven and Barber Ford in Holland. I quickly came to appreciate the staff at Barber Ford, both in the service dept. and new car sales. Matt Bol is an excellent salesperson, I found him to be very straightforward and he provided all the information I needed to make a purchasing decision. Delivery of the vehicle was great, and Matt spent time reviewing all the features of the car, and even synced our phones up for us. Great people, great service, I will go there for all my vehicle needs. More

amazing people I will go nowhere else but barber ford only because the respect the customers they have with customers and barber ford knows the meaning of the value I will go nowhere else but barber ford only because the respect the customers they have with customers and barber ford knows the meaning of the value of the customers and have the relationship friendship family oriented with customers More

Crystal infusion- oil change Great service, in and out in less time quoted. Nice clean vehicle too! Thanks for the great service and wash! Great team here at Barber Great service, in and out in less time quoted. Nice clean vehicle too! Thanks for the great service and wash! Great team here at Barber More

Great experience Barber Ford and the staff were great. Rob and Matt were very helpful in showing me what options were available for my truck, and for the financing. Ro Barber Ford and the staff were great. Rob and Matt were very helpful in showing me what options were available for my truck, and for the financing. Rob and Matt kept me informed along the entire process of ordering the truck, to showing me how everything worked when I picked it up. I would recommend anyone who is looking into a new vehicle to look seriously at Barber Ford. More

Recommend for sales, service is an issue. Bluetooth was not working in the truck when we purchased, service tried to fix it the night we bought the truck, that was 45 minutes. I then had to s Bluetooth was not working in the truck when we purchased, service tried to fix it the night we bought the truck, that was 45 minutes. I then had to scheduled another appointment to bring it back in, that was 3.5 hours, still no fix, they decided they needed to order a new part. Scheduled another appointment, was never called when the part came in, so I finally called and the response was oh yes it's here, took the truck in again another 2 hours, this time the I heard this is a bad part they sent us have to order another one. Each time I have to take off from my job plus it's a 45 minute drive to get to Barber. We now have another appointment scheduled for August 8, once again taking time off from work, we can only hope this part works if not Barber may be getting this truck back and getting us a different one. More

Routine service of F-150 We had our 2014 F-150 in four routine service and the trailer lights repaired. We are thoroughly satisfied with the work that was done. We had our 2014 F-150 in four routine service and the trailer lights repaired. We are thoroughly satisfied with the work that was done. More

Trustworthy I took in my 2014 Explorer Limited to Barber Ford for scheduled recall work on the rear end. Unfortunate, but it happens. After dropping off my Expl I took in my 2014 Explorer Limited to Barber Ford for scheduled recall work on the rear end. Unfortunate, but it happens. After dropping off my Explorer and getting a dealer provided ride to work I received a call from the service department telling me that the work I had had done a few months ago on the rear end was actually what the recall was about. Bummer! Or NOT! The service manager let me know that they would be sending me a refund for the work I had paid for earlier. Nice! This is a great service department and a great dealership! More

Service Always a great experience when bringing in our vehicle for service, from the beginning to the end. I am greeted warmly by the gentleman who meets me Always a great experience when bringing in our vehicle for service, from the beginning to the end. I am greeted warmly by the gentleman who meets me when I drive up, the service advisor, Tom Baillargeon, and the young lady who takes my payment. Everyone is professional and treats me with respect and kindness. A great team at Barber Ford, that is why we have them service our vehicles. Thank you all! More