Banner Ford

Ivan Lopez was the most incredible salesman I have ever worked with. He ensured we knew what we were getting into before we drove 2 hours to purchase our vehicle. He truly treated us like family and we lef worked with. He ensured we knew what we were getting into before we drove 2 hours to purchase our vehicle. He truly treated us like family and we left there knowing he really took care of us. By far the best experience buying a car. We will be a lifetime customer with Ivan Lopez! Thank you for all of your efforts Ivan! More

Thy where polite before sale once thy make the sale. Thy treat you like crape and try to charge you twice for a part you already payed for two days earlier.there the most unorganized ford dealer I have Thy treat you like crape and try to charge you twice for a part you already payed for two days earlier.there the most unorganized ford dealer I have ever experienced.don’t wast your time with theses clowns go to BILLHOOD More

Been very informative, helpful and wonderful. While i haven't made a purchase yet I can already tell they are type of dealership id like to purchase from While i haven't made a purchase yet I can already tell they are type of dealership id like to purchase from More

1 star is too much for this dealership. Salespeople are fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from t fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from this dealership again. The service department is junk too. Banner you should treat a customers car like it’s yours. Tired of dents in my ride so stopped bringing it here for service. Luckily another Ford dealership had a Shelby I was looking for and bought it painlessly from them. More

Service department disaster. Brought my F150 in for repairs and maintenance last month. Brakes, oil and transmission fluids and a burned oil odor in the ventilation system. They told me it was valve co repairs and maintenance last month. Brakes, oil and transmission fluids and a burned oil odor in the ventilation system. They told me it was valve cover gasket that was leaking. After shearing off a bolt they broke an extractor tool when making the repairs. This required me to purchase new valve covers as the bolts were part of the assembly. They also replaced brake pads on the rear wheels. After 9 days in the shop I was hit with a $2200 invoice after explaining the dilemma to the service manager he knocked it down to $1700. I now noticed an oil leak and the oil smell remaining in the ventilation system and the repaired brakes squealing. Brought it back last week and they couldn’t diagnose the brakes and said the dip stick sleeve was leaking on the exhaust manifold. After several complaints and keeping my truck an additional 3 days they repaired the brake squeaking and replaced the dip stick sleeve. Perhaps that was the root of my oil smelling demise and the valve cover gaskets didn’t need replacement. Never have I seen such poor craftsmanship and management of a service department. I have learned a great lesson from this catastrophe. More

DO NOT trust this organization. Called 5/10/21 evening, confirmed the online price of a truck with Les Dodd, he confirmed it but wanted to check with his sales manager AJ DeLaneuville. The next day they s confirmed the online price of a truck with Les Dodd, he confirmed it but wanted to check with his sales manager AJ DeLaneuville. The next day they sent me a quote for $4,329 more than what was online. And now the online price has increased, overnight while I waited on a written quote to confirm what both I and Les saw online. This truck had been priced online the same for 2 months, and then changes overnight when I call about it. And then the quote they sent me is still higher than the online price today. They are trying to add in "additional equipment" above the MSRP. Attached are photos showing the the bait and switch scam. The integrity of this entire organization is at question given these tactics. Steer clear. More

Proud of THEIR vehicles. I bought 2021 F250. They refused to budge off sticker a penny and told me if I was buying an 80k$ vehicle I shouldn’t haggle over a few thousand dollars. To make matters worse.....th to budge off sticker a penny and told me if I was buying an 80k$ vehicle I shouldn’t haggle over a few thousand dollars. To make matters worse.....they gave me 14500 for my trade in then posted my vehicle for 22775 days later. Pretty crappy!don’t recommend. More

Avoid this dealer don’t be a victim of their spot delivery scam they will sale you a vehicle, take your money and demand you return the vehicle delivery scam they will sale you a vehicle, take your money and demand you return the vehicle More

Outstanding Service Team I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will not hesitate to recommend Banner Ford. Thank you for your great service, Spencer and the Banner service team. More

Banner blamed FORD for false advertising! They ARE FORD! I picked out a truck “on line” and called and spoke with Eric Sonnier (salesman). He told me the add on line was correct and Ford “had to honor” the a I picked out a truck “on line” and called and spoke with Eric Sonnier (salesman). He told me the add on line was correct and Ford “had to honor” the add which was good price and the “leather seats and bed liner edition” which he said leather seats and bedliner would be added at no charge! I asked Eric over and over on the phone about NOT changing things after I drive over 50 miles to buy the truck. He assured me over and over and over!…I believed him. Eric even told me in his office after I signed the papers to buy the truck “Ford had to honor the add for LEATHER SEATS and BEDLINER addition!!!” Then after I had signed papers agreeing to buy the truck he tells me “oops Ford is NOT going to honor the add!” What!! I had been deceived! I was told by the finance manager “Ford does that all the time”! I had copy of the sale add I printed off the computer and the Black Friday sale ended 12/2/19 the day we were there! We had driven over fifty miles, my husband took off work early, we drove through rush hour traffic to find out I had been lied to to get me in their store! I don’t care how good the price is, I would NEVER buy from someone that has to lies and plays games to get your business!!!!!...IT IS THE PRINCIPLE!!!...Then they blamed “FORD”… they ARE FORD!!!!!!!!! More