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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,829 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,829 reviews

June 14, 2022

Thank you service department they do a great job. There prices are reasonable. I never have to wait long when they service my vehicle. You can Bank on that. Just wanted to say thank you for everythin More

by flowers.238
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thank you Zack and the service department
Jun 14, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

We're glad our team was able to assist you with your vehicle's needs! Please let us know if there is anything else we can help you with.

June 14, 2022

Keith was a great help getting me into my new car. The buying process was quick and painless. I had noticed a very slight “bounce” while test driving at highway speeds and after the tech looked into i More

by Roschen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mello
Jun 15, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for telling us about your experience with Keith and the team! We hope you enjoy your new car and we look forward to helping you out again later.

June 13, 2022

I brought my 22 Silverado in for its first service. The gentleman guiding the vehicles in asked what I was in for and I told him. He replied, I Hope you have at least 3 and a half hours. I said that I More

by fordtek68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 13, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you leaving us this feedback. We're sorry to hear about the inconvenience you experienced but hope to serve you again in the future.

June 13, 2022

I have kids and animals I brought my car in for interior cleaning it was a complete mess lots of spills slime you name it, I am amazed it’s like brand new I am very satisfied at their detail work. They defi More

by Crystalalice21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the exact employee name
Jun 14, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you leaving us this review! We're glad that our team was able to bring the interior of your vehicle back to tip-top shape. Please don't hesitate to give us a call if/when more spills and slime touch our interior.

June 13, 2022

Service maintenance was done and the front end was never greased, the oil filter was still loose, the air filter wasn't changed. They are more worried about quantity instead of quality. Have always been hap More

by radar1877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Jun 17, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you taking the time to let us know about your recent experience. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. If you’d like to discuss this further, please reach out to our team at (844) 827-2977 to speak with a manager. Thank you for your business and for taking the time to share your experience with us.

June 13, 2022

I live pretty far away, but I found my dream car on the Banks website so I gave them a call. I didn't want to drive hundreds of miles to see the car if they weren't going to hold it, so I explained my situ More

by FiatGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Dratch
Jun 14, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Wow! Thank you for taking the time to tell us your story and your experience with Andy and the rest of the team! We're glad you found the entire buying process to be simple and easy. We hope you enjoy cruising the streets in your new to you car! Give us a call if you need anything.

June 10, 2022

As a Business Owner I will always bring my vehicles to banks not only because they are the closest to my business but because they are fair on pricing and won't give you the run around. More

by theath2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt B, Jennifer
Jun 10, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to tell us about your experience with our team! We look forward to helping you out again down the road.

June 09, 2022

I purchased a used car on 5/31 and it was an easy, honest, clear transaction. My sales person, Tim K, was awesome. I will continue to purchase vehicles here for my future needs. More

by emilyjadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim K
Jun 09, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Emily, we're glad that you had an easy, honest and clear transaction with Tim and the team. We hope you're enjoying your new to you ride and look forward to seeing you again down the road!

June 09, 2022

It was a great place. Very detailed! Alex Thibodeau was so wonderful! I love my new car! More

by Karin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Thibodeau
Jun 10, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Karin, we'll be sure to pass your kind words on to Alex!

Jun 10, 2022 -

Karin responded

Thank you!

June 09, 2022

Hi, I have been dealing with Banks ever since I purchased my 2018 Silverado. Their basic care service is very convenient for us 9-5 workers as they stay open till 8 PM. I'll continue to recommend them to my More

by rocknpines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don't recall, They are all great
Jun 10, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you leaving us this review! We are here for you and your Silverado if you need anything else.

Jun 10, 2022 -

rocknpines responded

Thank you Banks!

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