Banks Chevrolet Cadillac Buick GMC

It is always a pleasure to work with Jennifer in the Service Department.. She is very knowledgeable and trust worthy. Service Department.. She is very knowledgeable and trust worthy. More

Very nice atmosphere. Very friendly staff they answer all questions and so a wonderful job of getting the job done. Very friendly staff they answer all questions and so a wonderful job of getting the job done. More

Easy to get oil changed but it’s takes FOREVER! Luckily they offer a shuttle for the Concord area. And the driver is always kind and friendly. Luckily they offer a shuttle for the Concord area. And the driver is always kind and friendly. More

Brennan was awesome and allowed my buying experience to be super easy. I would definitely recommend Banks and the services of Brennan when purchasing a vehicle. Love the service department as well. The be super easy. I would definitely recommend Banks and the services of Brennan when purchasing a vehicle. Love the service department as well. The staff is just super friendly and go out of their way to help. More

This was our 2 nd vehicle purchase from Banks. Tim was our salesman for both purchases. The whole experience both times was great. I will always recommend Banks Chevrolet to anyone. They have a gr Tim was our salesman for both purchases. The whole experience both times was great. I will always recommend Banks Chevrolet to anyone. They have a great team from the sales floor, to financing and also the service department. More

My family and I traveled from Amherst Tuesday to check out a truck for my son and in a little over an hour, we had agreed to buy it and 2 more vehicles. We bought 2 Silverado trucks and a High-Country Su out a truck for my son and in a little over an hour, we had agreed to buy it and 2 more vehicles. We bought 2 Silverado trucks and a High-Country Suburban. We were needing to upgrade our 2013 Silverado and 2016 Suburban also and were in the untenable position of needing vehicles in times of limited supply and high prices. This forced us to look outside of our immediate area and led us to Banks. Having purchased probably over 50 vehicles in my lifetime, I have spent my fair share of time in dealerships going through the process. Coming from a sales background, I understand there is much more than just price – or there should be. Jasmine’s personal relationship approach is what made us feel comfortable enough to make a larger purchase. It was easy to see and feel that Jasmine was not an exception, but a good representative of the Banks dealership. She spoke with pride about the family, the dealership’s reputation that brought her there, being closed on Sundays and that she “was not leaving.” The rest of the Banks team was also very good. We were surprised to find Otto in the finance department would take a personal check for a large amount, and we were given a fair deal on our trade-ins – two of which were sight unseen. As I walked through the lobby, an employee said, “thanks for your business, we appreciate it”. That meant a lot, especially from an employee we were not directly working with. Jasmine completed the sales process the next day (we had to return with our trade-ins) very efficiently and handled everything herself with a personal touch. She explained this was the Banks process, which is very impressive in today’s world. Could we have gotten a better price if we shopped around? Maybe, but that was not the most important thing to us. Jasmine and Otto treated us like family. Again, after having many car buying experiences over my lifetime, this is the best and most satisfying experience my family has ever had. We went to look at one and bought three! My only regret is not finding Banks earlier. I wish you continued success and appreciate your culture. I would strongly encourage anyone to make the trip to Banks for their auto needs. More

We had been searching for a decent used AWD vehicle for some time & when we saw the car that worked for us we were able to make a deal . They deducted for a few minor errors which was ok nothing big . We some time & when we saw the car that worked for us we were able to make a deal . They deducted for a few minor errors which was ok nothing big . We were excited to make our purchase that day ! It was an ez purchase as I was pre approved . I was told that we needed to meet with their financial guy ( which I didn’t understand as I was pre approved) I declined going through that process again . We went home to return one of our vehicles & returned within a few hours to take our new car home 👍 Alex was a very good salesman ! We actually had the opportunity to test drive alone !! More

We had a great car buying experience here. Would highly recommend Banks Chevrolet of Concord. Would highly recommend Banks Chevrolet of Concord. More

I have worked with Linda Manning for the service of the vehicles I purchased from Banks for several years. She provides excellent customer service and goes way above and beyond. She is always pleasant an vehicles I purchased from Banks for several years. She provides excellent customer service and goes way above and beyond. She is always pleasant and goes the extra mile to ensure I am happy with my visit to Banks. I am completely satisfied with the service and attention of my advisor, Linda Manning. Pam More

My wife and I dropped our 2017 GMC Yukon Denali off for transmission service due to a CEL and we’ll documented issue. The first trip was to diagnose the problem and ensure our extended warranty covered the transmission service due to a CEL and we’ll documented issue. The first trip was to diagnose the problem and ensure our extended warranty covered the work. They weren’t able to do the work then so we scheduled a follow up appointment. We arrived to drop it off and they did not call the warranty company as promised and then called us at the end of the day saying they weren’t able to get to it. They did the work the next morning and called us telling us the work wasn’t covered by extended warranty and it would be $300 to reassemble. The $140 diagnostic, multiple trips up, and $300 sunk reassembly cost you have no choice but to pay another $205 for the sensor, gasket and oil. Very poor communication and they did not follow through to ensure a great customer experience. We have purchased and serviced multiple vehicles with Banks and have seen a drastic change. More