Banks Chevrolet Cadillac Buick GMC

Recently brought a vehicle I bought 3 months ago for service. Wasn't under warranty but they went above and beyond and took care of the work anyway. I don't remember her name, but the woman in service w service. Wasn't under warranty but they went above and beyond and took care of the work anyway. I don't remember her name, but the woman in service was so nice and helpful. More

The whole buying process from ordering to delivery Jordan did an excellent job. Look forward to doing business again. did an excellent job. Look forward to doing business again. More

Had a fairly minor accident with my car(ran over debris). Had my car towed to Banks and waited a week before they could even look at it. Point: ABSOLUTELY NOTHING WAS WRONG WITH MY CAR PRIOR TO THE INCIDEN Had my car towed to Banks and waited a week before they could even look at it. Point: ABSOLUTELY NOTHING WAS WRONG WITH MY CAR PRIOR TO THE INCIDENT! My car is a hybrid. The accident caused the computer to go haywire. This in turn affected the electrical system to the point that by the time the tow truck delivered the vehicle that the wipers would just run periodically for no reason! While the car was shut completely off and no key was in it. After the evaluation it was determined that a fuel line was ruptured and a shield damaged. But lo and behold I needed a new OEM (that means overpriced and expensive) but if course this could not have possibly been related to the accident. I had to file a claim with my insurance to get the damage repaired. So after the repair parts came in and repairs done and new OVERPRICED and EXPENSIVE battery installed, the car wouldn't start. Apparently when the computer goes haywire it needs a "global reboot". At this point I spoke to my insurance adjuster and made my displeasure known that I was not happy about the whole battery issue(by the way, it needed a battery so they could move it around, yet it didn't run even with the new battery) and felt that the battery and additional repairs associated with the computer and electrical systems were a direct result of the accident and should be covered. Luckily for me the adjuster agreed. So all in all my vehicle was repaired, I paid my deductible and hopefully that ends the issue. But the added stress was completely unnecessary! Banks should have immediately included the battery replacement as accident related. No if, and or but about it! More

Last week I puerchased a new Silverado HighCountry. Every part of the process was smooth, I wish every purchase of a major product was so satisfactory. Every part of the process was smooth, I wish every purchase of a major product was so satisfactory. More

The best! I only bring my car to Banks for service. Always a great experience! I only bring my car to Banks for service. Always a great experience! More

We cannot say enough about Banks! This was our 7th vehicle purchase and we have never been steered wrong. Their Service Department is top notch and always gives us preferential treatm This was our 7th vehicle purchase and we have never been steered wrong. Their Service Department is top notch and always gives us preferential treatment. We loved doing business with Chris! It was a wonderful, painless and easy experience. If you are looking to purchase a vehicle, new or used, Banks is the place to go!! More

I recently had my car checked for service at Banks , and as always I was treated with excellent customer service . I had complete explanation what needed to be fixed for my car, and parts ordered . I have a as always I was treated with excellent customer service . I had complete explanation what needed to be fixed for my car, and parts ordered . I have an appointment within a few days that’s fast service which I’m so grateful for. Thank you everyone at Banks for Great service! More

Had a service appointment to replace the side mirror on my vehicle. I also added an inspection, tire rotation and oil change. They had it all done and ready for pick up way before I intended it to be. Well my vehicle. I also added an inspection, tire rotation and oil change. They had it all done and ready for pick up way before I intended it to be. Well done! More

First time at Banks and I enjoyed my experience. I drove my car right in , proved my information, waited in a a nice clean and comfortable waiting room for a total of 30 mins for an inspection. The I drove my car right in , proved my information, waited in a a nice clean and comfortable waiting room for a total of 30 mins for an inspection. They even washed down my car and topped off fluids. I was so satisfied will be going back for all my car needs . 2015 Buick Encore More

It is always a pleasure to work with Jennifer in the Service Department.. She is very knowledgeable and trust worthy. Service Department.. She is very knowledgeable and trust worthy. More