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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,826 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,826 reviews

January 30, 2023

Good communication. Very friendly and knowledgeable staff. New vehicle purchasing experience was made very easy by banks, and they will call with any issues. More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Court, Jordan Cote
Feb 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for sharing your experience, Ben. We are honored to have been chosen for your new Chevy purchase. Don't hesitate to reach out if there's anything else we can do for you!

January 30, 2023

Another great job by the Bank's service/quick lube team as usual. Thank you. More

by ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lub
Feb 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we like to hear! Thank you for sharing your experience with us. We're always glad to help get you back on the road. See you again soon!

January 30, 2023

Very knowledgeable staff,everyone friendly, clean and neat facility prices very competitive. This is our third vehicle from here More

by Linda.davison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for your kind words, Linda! We will be glad to pass along your compliments to our team. We sincerely value your business and your continued loyalty. We're always here for you for service or your next vehicle!

January 27, 2023

Just bought my second GMC truck. ..last time was a 1500 and this time was a '22 Canyon. Worked with Hanna to find the truck I wanted. She was great and very knowledgeable about the t More

by billdupe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hanna McNeil
Jan 27, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Wow, that's great to hear! We're always glad to do everything we can to get you the truck of your dreams. Please don't hesitate to reach out if there's anything else we can do for you. Thank you and have a great day!

January 25, 2023

Service department is way understaffed. Took three trips to make the necessary repairs to correct a relatively minor issue. Seems like they don't have enough techs to do the work. At lea More

by Halcyongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We are sorry to hear that your visit did not meet expectations. We value your feedback and hope to get the chance to offer you a 5-star service experience in the future.

January 25, 2023

I recently bought a car here and had a wonderful experience. The staff was kind and very accommodating and helped me get the perfect car for me! More

by rdvareck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim
Jan 27, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's great to hear! We strive to make every purchase experience an easy and enjoyable one and we're delighted to have succeeded for you. Thank you for choosing us, come back and see us again soon!

January 24, 2023

Banks ordered a new Silverado for me. They advised me on options that would best work for my use of this vehicle. Extremely happy with this purchase. Friendly staff. Nice looking show More

by Kirk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill , Andy, Heather
Jan 24, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the 5-star review, Kirk! We are glad to have helped you get your dream truck. Thank you for choosing Banks Chevrolet-Cadillac. Don't hesitate to reach out if there's anything else we can do for you!

January 23, 2023

Excellent service. My son and myself, was impressed with our sales person, Andrew. We had been searching for a new service truck for our Plumbing and Heating business. More

by russhour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Dratch
Jan 24, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for choosing Banks Chevrolet-Cadillac for your new work truck! We're delighted to hear how pleased you were with your sales experience. We will pass along your compliments to our team. Please let us know if there's anything else we can do for you!

January 22, 2023

Service department is so understaffed with mechanics that they can't even service a vehicle for days! Plenty of salespeople and service writers but always have to schedule an appointment for service then wa More

by Halcyongod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several as I had to go back multiple times.
Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for making us aware of this situation. We value your business as well as your patience and hope to resolve any remaining issues. Please don't hesitate to give us a call at (844) 827-2977 to speak to a manager.

January 20, 2023

Excellent service, follow through, and communication. Very pleasant experience and surprisingly cost effective for a dealership More

by Landformsltd
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 24, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we strive for! Thank you for sharing your service experience with us. We are honored to be entrusted with your service. Thank you for choosing us. Come see us again soon!

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