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Banks Chevrolet Cadillac Buick GMC
Concord, NH
1,824 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 03, 2023
I brought my 2016 Yukon XL in for some repairs that needed attention. The service manager (Steve) who took care of me was so honest and forthcoming. He noted additional repairs that were needed and g needed attention. The service manager (Steve) who took care of me was so honest and forthcoming. He noted additional repairs that were needed and gave me several options as to the importance of each repair - whether it needed to be fixed urgently or could wait - whether it could be repaired for less money or replaced. (Who gives you the option of saving money, anymore?) In one case, the repair wasn't needed! I also had my car detailed and it looked showroom new when I picked it up! However; the most important thing to me was the personalized communication with my service manager in discussing every option available to me. I've dealt with other dealerships that only communicate via text or email - terrible. I always feel heard and respected at Banks and that the Dealership believes personalized customer relationship is important. Well Done! More
by MLSutt
Employees Worked With
Steve
June 02, 2023
i really enjoy dealing with all the staff at this dealership. everyone is friendly and helpful. my wife is the one who brings the suburban up for service with both of our dogs and the experience is dealership. everyone is friendly and helpful. my wife is the one who brings the suburban up for service with both of our dogs and the experience is always great More
by kpelletier
Employees Worked With
mike tierney
May 30, 2023
Banks has been my dealer of choice for many years! Steve & Jen our Service Techs are always so great at explaining everything and provide amazing service! Than k you Steve & Jen our Service Techs are always so great at explaining everything and provide amazing service! Than k you More
by Lynn M
Employees Worked With
Steve and Jen
May 28, 2023
Went in to get a lube, oil change and filter change, and a state motor vehicle inspection! It didn't take long but we did go to the snack bar and get breakfast sandwiches, and coffee!! Shortly after that a state motor vehicle inspection! It didn't take long but we did go to the snack bar and get breakfast sandwiches, and coffee!! Shortly after that the vehicle was ready and we paid the bill and left!! Great service and customer care!! More
by flyfis47
Employees Worked With
Quick lube man was very good to deal with!
May 26, 2023
Had some issues on my last visit but this time Banks Cadillac Service was GREAT! They had to keep my car for several days waiting for a part. But they leaned over backwards to make it as easy as possibl Cadillac Service was GREAT! They had to keep my car for several days waiting for a part. But they leaned over backwards to make it as easy as possible for me. Thanks Linda and Eric More
by disgruntled
Employees Worked With
Linda, Eric
May 22, 2023
Great experience! ! No hassles and it was a quick process!!! Kyle did an amazing job! He had all paperwork ready to go!!! I will definitely come back !!! ! No hassles and it was a quick process!!! Kyle did an amazing job! He had all paperwork ready to go!!! I will definitely come back !!! More
by Beachlover
Employees Worked With
Greg and Kyle
May 21, 2023
I have bought and serviced my last 4 vehicles from banks. .no one can beat them..Just had service this past monday may 15th..they had it done washed vaccuumed about 45 minutes earlier than originally thought. .no one can beat them..Just had service this past monday may 15th..they had it done washed vaccuumed about 45 minutes earlier than originally thought..great place...ps the best BLT sandwiche ive ever had while i was waiting...highly recommend banks!!! More
by charl37
Employees Worked With
dont remember
May 21, 2023
I had my Terrain detailed at Banks. Amazing looked like a new car. Very happy! We had the state inspection done earlier this month too. Great dealership. Amazing looked like a new car. Very happy! We had the state inspection done earlier this month too. Great dealership. More
by Arline
Employees Worked With
Alan
