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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,824 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,824 reviews

June 16, 2023

Been a customer of this dealership for many years they never disappoint a service department as I was taking very good care of me. More

by Mlb6621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 19, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Banks Chevrolet-Cadillac for your service needs and we hope to work with you again next time.

June 16, 2023

First time working with Banks Chevrolet. We knew what we wanted and Alex was great to work with. Very friendly and knowledgeable! We drove 40 minutes to go to Banks - it was worth the dri More

by TraceyLamb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Thibodeau
Jun 19, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the review! We're happy that we could help you find the perfect car that fits your needs at Banks Chevrolet-Cadillac. Congratulations on your new vehicle and we look forward to doing business with you again!

June 12, 2023

I got to Banks about 7:45 with my truck that had a noise in the drive train, they took it in and checked it out and said it had a bad bearing in the rearend, They took it apart and replaced the bearings in More

by ccantlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Falbo
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. Feel free to stop back in if there's ever anything else you need from us!

June 12, 2023

Dropped off my truck for a LOF and to diagnose an A/C issue. Was expecting a two day job , but they got it right in and fixed everything perfectly. The entire group at Banks is exceptional!! More

by Lee Corriveau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Linn, Steve Gard
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the five-star review, Lee! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Banks Chevrolet-Cadillac for your service needs and we hope to see you back again in the future.

June 12, 2023

I’ve had to bring my truck back 4 times now, but they were at least nice this time and I was able to get a discount! More

by ryanmoore130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There were a few
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to share your experience, Ryan. We are discouraged to hear that you were displeased with your service visits. We would love to have the chance to earn your trust back. Please give us a call at 844-827-2977 at your earliest convenience if you would like to discuss this issue further. Thanks again and have a great day!

June 09, 2023

We bought our Sierra 1500 in 2014 and they've been doing all the service since then. People are very helpful. The waiting area is clean and comfortable. More

by mje570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Forbes
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave such a kind review of your experience here at Banks Chevrolet-Cadillac. Customers like you are why we love coming to work every day. We cannot thank you enough for your patronage, and we look forward to continuing our relationship in the future.

June 08, 2023

My recent visit was to purchase a key fob in parts and have it programmed in service. Although a fairly simple process it was done quickly and accurately. More

by Kevco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gard
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Banks Chevrolet-Cadillac. We are always here if you need anything else!

June 06, 2023

This is a first rate dealership has lots of inventory to choose from, if you are looking for a new truck this is the place to come. Be sure to ask for Hanna in sales she will take good care of you. More

by Bob C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hanna
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Great to hear, Bob! We are thrilled to hear that the team could do a great job and we look forward to having you back at Banks Chevrolet-Cadillac sometime soon!

June 06, 2023

Went in for an oil change and drove out with a new truck. This is a no pressure dealership and they hep you find the vehicle that you’re looking for. They offered a great trade in price, and their extended More

by 2500 HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mathis
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Wow, thank you for the kind words! We very much appreciate the shout-out! Please let us know if there is anything else you need, and enjoy your new truck!

Jun 15, 2023 -

2500 HD responded

I just call it like it is!

June 03, 2023

Scheduled my vehicle for maintenance. Everyone I dealt with was friendly, helpful and professional. I requested the vehicle be done by 2:00 pm and it was ready by 1:30! I also apprecia More

by kckcjacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gard
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Banks Chevrolet-Cadillac for your service needs and we hope to see you back again in the future.

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