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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,760 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,760 reviews

June 12, 2023

I’ve had to bring my truck back 4 times now, but they were at least nice this time and I was able to get a discount! More

by ryanmoore130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There were a few
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to share your experience, Ryan. We are discouraged to hear that you were displeased with your service visits. We would love to have the chance to earn your trust back. Please give us a call at 844-827-2977 at your earliest convenience if you would like to discuss this issue further. Thanks again and have a great day!

June 09, 2023

We bought our Sierra 1500 in 2014 and they've been doing all the service since then. People are very helpful. The waiting area is clean and comfortable. More

by mje570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Forbes
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave such a kind review of your experience here at Banks Chevrolet-Cadillac. Customers like you are why we love coming to work every day. We cannot thank you enough for your patronage, and we look forward to continuing our relationship in the future.

June 08, 2023

My recent visit was to purchase a key fob in parts and have it programmed in service. Although a fairly simple process it was done quickly and accurately. More

by Kevco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gard
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Banks Chevrolet-Cadillac. We are always here if you need anything else!

June 06, 2023

This is a first rate dealership has lots of inventory to choose from, if you are looking for a new truck this is the place to come. Be sure to ask for Hanna in sales she will take good care of you. More

by Bob C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hanna
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Great to hear, Bob! We are thrilled to hear that the team could do a great job and we look forward to having you back at Banks Chevrolet-Cadillac sometime soon!

June 06, 2023

Went in for an oil change and drove out with a new truck. This is a no pressure dealership and they hep you find the vehicle that you’re looking for. They offered a great trade in price, and their extended More

by 2500 HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mathis
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Wow, thank you for the kind words! We very much appreciate the shout-out! Please let us know if there is anything else you need, and enjoy your new truck!

Jun 15, 2023 -

2500 HD responded

I just call it like it is!

June 03, 2023

Scheduled my vehicle for maintenance. Everyone I dealt with was friendly, helpful and professional. I requested the vehicle be done by 2:00 pm and it was ready by 1:30! I also apprecia More

by kckcjacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gard
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Banks Chevrolet-Cadillac for your service needs and we hope to see you back again in the future.

June 03, 2023

I brought my 2016 Yukon XL in for some repairs that needed attention. The service manager (Steve) who took care of me was so honest and forthcoming. He noted additional repairs that were needed and g More

by MLSutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Banks Chevrolet-Cadillac. Have a fantastic day!

June 02, 2023

i really enjoy dealing with all the staff at this dealership. everyone is friendly and helpful. my wife is the one who brings the suburban up for service with both of our dogs and the experience is More

by kpelletier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike tierney
Jun 15, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again soon!

May 30, 2023

Banks has been my dealer of choice for many years! Steve & Jen our Service Techs are always so great at explaining everything and provide amazing service! Than k you More

by Lynn M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Jen
May 28, 2023

Went in to get a lube, oil change and filter change, and a state motor vehicle inspection! It didn't take long but we did go to the snack bar and get breakfast sandwiches, and coffee!! Shortly after that More

by flyfis47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lube man was very good to deal with!
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