Banks Chevrolet Cadillac Buick GMC
Concord, NH
Filter Reviews by Keyword
By Type
Showing 1,753 reviews
I bought my car from Banks, so was very surprised with the way I was treated. I was on the road Tuesday, October 3 when my engine light came on, and my engine started to lose power. I called Banks and was the way I was treated. I was on the road Tuesday, October 3 when my engine light came on, and my engine started to lose power. I called Banks and was told October 18 was the first appointment available. I could bring it in, they would diagnose the problem, but no service. He asked if my car was drivable- it was moving but at reduced power. I made an appointment for the 18th wondering what I was going to do and possibly having car towed. On star gave me a code showing a problem that needed immediate attention. Luckily I was near my son’s residence. I called another Chevrolet garage where I was treated very differently. My car was taken in and fixed within . Regis Marie Roy More
Customer service was great and the waiting room was very comfortable. It was the most expensive oil change I’ve ever gotten so unfortunately I don’t think I’ll be able to afford to return, but that’s not on comfortable. It was the most expensive oil change I’ve ever gotten so unfortunately I don’t think I’ll be able to afford to return, but that’s not on them I should have called and asked before hand. I will keep them in mind if I have any issues with my Buick though! More
My 2017 CT6 had a problem with the transmission fluid. Since this was a known problem with this fluid, why does GM wait to address this until the issue arises. The car has been in for all its oil changes Since this was a known problem with this fluid, why does GM wait to address this until the issue arises. The car has been in for all its oil changes and it has never been even mentioned to me. Now I want to know if this car hadn’t been covered under warranty would this have been at my expense. Also, it cost me about 5 hours of my time. More
My truck was towed in with no brakes on sept 17 i could only get appointment for sept 27 they were able to get my truck in on the 22 and i had it back on the 25 was so grateful to Steve and the crew for th only get appointment for sept 27 they were able to get my truck in on the 22 and i had it back on the 25 was so grateful to Steve and the crew for this service My only problem was the crew that washed it forgot to do the running boards nice clean truck with dirty running boards LOL More
Bring my truck and suv here for bigger jobs. Never any issues. So far completely honest people unlike other dealers I have been too. The price I have been quoted is the price I've paid. No compl Never any issues. So far completely honest people unlike other dealers I have been too. The price I have been quoted is the price I've paid. No complaints. Will continue to bring my vehicles here in the future and eventually hopefully buy my next 2 vehicles here. More
I dropped off my truck early with no hassle. They called me a couple hours later service completed. I was able to pick it up again with zero hassle. Dropping a vehicle off for service is quic They called me a couple hours later service completed. I was able to pick it up again with zero hassle. Dropping a vehicle off for service is quick and easy and they do a great job. More
From Hilary in the BDC to Sal( sales manager ) and tanner ( sales) everything was Great. Easy transparent process. Heather in Finance was also great to work with!, up front and quick, Great experience ( sales) everything was Great. Easy transparent process. Heather in Finance was also great to work with!, up front and quick, Great experience , did not make the process at all painful ! More