Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Banks Chevrolet Cadillac Buick GMC
Concord, NH
1,894 Reviews
Banks Autos offers the best deals in the Concord area, enabling you to drive off in the car of your dreams with no hassle. In addition to our low prices, we’re also prepared to beat any offer from any competitor. For the best value and unbeatable deals, look no further than Banks Autos.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,894 reviews
February 02, 2011
if you are looking to not having your car fixed, pay a big bill and have to deal with a mega bitch and a complete moron, then banks is your kind of place. i took my car in 2 times for the same problem. bo big bill and have to deal with a mega bitch and a complete moron, then banks is your kind of place. i took my car in 2 times for the same problem. both times they charged me ($350.00 and then $125.00). when i complained about the second bill jennifer just talked down to me in a very condesending tone. then the service manager got involved. i thought maybe he would understand but i thought wrong. he talked a good game, he might be a good used car crook. well i left feeling violated. and too make things better the car had the same problem. i decided to take to quirk in manchester. the not only fixed it correctly the could see what the idiots were trying to do at banks. there was a simple technical service bullitn that took about 45 minutes to fix for the low cost of $60.00. i have been trying to get my money back from banks and i don't think i will ever see my money. well they won't see my money ever again either. banks service sucks and the place is a disgusting pit. seriously folk you have to check out quirk in manchester its worth the drive More
by hotrod67
Employees Worked With
jennifer, rick gauthier
August 13, 2010
Left my Cadillac off at Banks Cadillac in Concord NH for work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicl work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicle over for more than a few days. We also noticed the missing gas. Service advisor also confirmed the milage was 114 more than when it arrived. When I could not reach the owner, to report this, I contacted the Service Mgr by name of Gauthier. He basically said that his service advisor, my wife, and I all saw the wrong milage. I only brought it to his attention so he could prevent it from happening in future, accept responsibility and apologize. I asked for nothing in return. Instead he handled matter in a manner that placed a devisive wedge between his staff and this customer. He basically called me and my wife liars! I also CLEARLY requested to have my vehicle stored in doors. Gauthier said they did not recall my request. This was the worst case of denial, cover up, and "customer service" I have ever received! This might be the level of service expected from a third world communist dealership but not from a Cadillac Dealership. I was waiting for the GM rating card but never got one. Wonder if Banks Cadillac "forgot" to send my repair info to GM??!! More
by markanthony
Employees Worked With
Gauthier / Service Mgr
August 11, 2009
I encountered this dealership on my quest for a Chevy truck. They were courteous and very willing to come to a deal both of us could agree on. I've had the truck now for over a week / 1,000 miles and hav truck. They were courteous and very willing to come to a deal both of us could agree on. I've had the truck now for over a week / 1,000 miles and have had no issues whatsoever. It's been taken through gridlock traffic for hours, long distance highway, up and down hills, not even a peep... so, I'll say they truly did sell me a good truck at a great value. More
by szalkerous
Employees Worked With
Wayne
September 24, 2007
Very easy to deal with, no high pressure, no holding your keys for ransom, great price. Wayne was very knowledgable of the product he was selling, and if he didn't know an answer he would say so and find the keys for ransom, great price. Wayne was very knowledgable of the product he was selling, and if he didn't know an answer he would say so and find the answer. Highly recommended for purchase. More
by philpmc
Employees Worked With
Wayne Thibodeau
