Banks Chevrolet Cadillac Buick GMC

Always a pleasure doing business with Banks in Concord. Never had a person not willing to help you out and work with you. Bought a few vehicles with banks and they make it super easy and convenient. Never had a person not willing to help you out and work with you. Bought a few vehicles with banks and they make it super easy and convenient. More

I had a great experience at banks! The team was so helpful and caring after being so overwhelmed by being in an accident and the car buying process. The team was so helpful and caring after being so overwhelmed by being in an accident and the car buying process. More

My first complimentary service experience 4 months after my initial purchase was as good as the sales experience. I was offered 2 complimentary basic service appointments with the purchase of my truck, whi my initial purchase was as good as the sales experience. I was offered 2 complimentary basic service appointments with the purchase of my truck, which was much appreciated! They did the oil change, tire rotation, multi-point service inspection, washed the truck and cleaned the inside in less than 90 minutes. They also offer basic services with no appointment needed, very convenient, which I plan to use in the future! Having a top quality service department is critical for me. So many other outfits (won't name any) have allowed the quality of their service department to decline. I "fired" a previous dealership a few years ago, ending a 14 year business relationship, simply because their service quality had plummeted. More

I would like to thank Tim the salesman who helped me. He was extremely knowledgeable and helpful and easy to work with. He made sure I was covered from selling me the truck to insuring I had my phone set He was extremely knowledgeable and helpful and easy to work with. He made sure I was covered from selling me the truck to insuring I had my phone set up and my onstar agreement worked out. Thank you Tim Tim Powers More

Went in to Banks for routine maintenance (oil change) by appointment, which was done in a timely fashion, and was greeted by a friendly staff. The waiting area was nice and comfortable and they even gave my appointment, which was done in a timely fashion, and was greeted by a friendly staff. The waiting area was nice and comfortable and they even gave my car a complementary wash and vacuum! Thanks! T.G. More

Great service experience recently. Their customer service called me to let me know the jack that came with my truck was recalled and they scheduled an appointment for me. I went at the Their customer service called me to let me know the jack that came with my truck was recalled and they scheduled an appointment for me. I went at the scheduled time and the whole process was so efficient. They even washed my truck for me so it was sparkly clean when I picked it up! More

In 2024 My wife and I bought a 2020 Yukon from Banks,Banks Chevrolet and Cadillac,Thomas Whitney was the salesman He is the Best,Otto I believe is the one who made it happen for us He is awesome.. Banks,Banks Chevrolet and Cadillac,Thomas Whitney was the salesman He is the Best,Otto I believe is the one who made it happen for us He is awesome...We get our Yukon serviced at BANKS,Rick the service manager is Great,and Jonh is amazing He goes out of his way to explain the details as well as he is a good listener,Sometimes I have had the privilege to see John keeps it real with all Customers....Then the men and lady's who work behind the scenes to take care of each of us Customers....You know the men and lady's we don't see or don't talk too who make Banks what they are,We go to Banks,Oil changes,service of any kind,We just put tires on our Yukon and We have no Complaints Banks is straight Beast mode....So I highly recommend Banks....With that Banks thank you....Stay Down With Your Bad xxx.... More

recently brought my 2021 GMC Sierra Denali pick up into Banks for service. While I was sitting in their lounge, waiting for my truck to be ready, I decided to check out some of the newer, pre-owned Sierra Banks for service. While I was sitting in their lounge, waiting for my truck to be ready, I decided to check out some of the newer, pre-owned Sierra Denali's they had in their inventory. I actually found one that I was interested in. After checking it out more thoroughly, I made the decision to trade in my 2021 GMC for the newer Certified pre-owned truck. It was a very smooth and easy process. My salesperson, Reilly, was very professional and took me through the entire transaction. No stress at all. I happened to have my dog with me that day. I was amazed that they let my dog accompany me on the vehicle test drive. I really love my new GMC pick up and will recommend Banks to anyone looking for a new or pre-owned vehicle. More

I had a very positive experience at Banks Chevrolet when purchasing my Silverado. Jacob was great to work with; professional, straightforward, and easygoing throughout the process. Everything was handled ef purchasing my Silverado. Jacob was great to work with; professional, straightforward, and easygoing throughout the process. Everything was handled efficiently and I would definitely consider coming back in the future. More

I'm 80 years old. I have been in the automotive industry for over 65 years . I am not easy to please. I'm pleased to say that with the purchase 2026 Chevy Traverse as I have been in the automotive industry for over 65 years . I am not easy to please. I'm pleased to say that with the purchase 2026 Chevy Traverse as well as my 2023 Chevy High Country Dually, Kyle Richards as well as the whole staff work togather to make sure I was completely satisfied. If I ever buy new again it will from banks. More