Banks Chevrolet Cadillac Buick GMC

Horrible customer service. Truck has a recall. I went to make an appointment and told them i work 7 days a week, 12 hours a day. I can't take time off, or give my truck up and b Truck has a recall. I went to make an appointment and told them i work 7 days a week, 12 hours a day. I can't take time off, or give my truck up and be without a vehicle .i requested a loner for the day..... I was literally told Enterprise rent a car was right next door. So, they want you to rent a car on your own dime, while they fix a factory recall, on a vehicle with full warranty. I will never buy a new chevy again. More

G. Randall We have bought two vehicles from Banks within the past 2 years and are very happy with Bob on the sales department as well as Ed in service. Both of t We have bought two vehicles from Banks within the past 2 years and are very happy with Bob on the sales department as well as Ed in service. Both of these men are extremely courteous and in it for the customer! We’ll definitely return to buy vehicles there again! More

Great service Just bought a new 2018 GMC Canyon and the sales team was great to work with and service department .. put a hitch on my truck had it back that day an Just bought a new 2018 GMC Canyon and the sales team was great to work with and service department .. put a hitch on my truck had it back that day and had some other work done to had a rental car giving to me at no cost and no ? Asked very Professional bunch of people that work at Banks Chevrolet More

As good as it gets Was looking for a Camaro hot wheels edition called a few dealers and no one wanted to help because they did not have the car , called banks got a guy Was looking for a Camaro hot wheels edition called a few dealers and no one wanted to help because they did not have the car , called banks got a guy named Chris on the phone found me the car in an hour great price and took care of every detai, it just does not get better then this place, go buy from them you will be so happy. Jeff w More

Totally satisfied We have now bought two new vehicles at Banks Chevrolet and both times we have been thoroughly pleased there’s no messing around about price they’re st We have now bought two new vehicles at Banks Chevrolet and both times we have been thoroughly pleased there’s no messing around about price they’re straight to the point good trade-in and very professional and courteous More

Pleasant and smooth, no pressure I went to Banks to test drive a Volt. I almost bought it, but there were a couple of things I didn'y quite like. However, I had gotten far enough al I went to Banks to test drive a Volt. I almost bought it, but there were a couple of things I didn'y quite like. However, I had gotten far enough along in the process that they had already given me what they were offering for tradse-in on my car, which was actually pretty good. After checking out a few other cars and discussing my specific need with the salesperson, she helped me go through the process of building and pricing a car that had everything I wanted and not the things I didn't. It was fun. They could not locate a match so I decided to order it (A Cruze hatchback diesel). The sell price for that was $1000 less than dealer invoice, plus I got the cash rebate GM offered for the month that I took delivery. We had a glitch with the title application, and I was able to meet with the salesperson a few days after the sale and she took care of me right away and was very pleasant to work with. More

Run for your life!!!!! They give you a great price on a new truck and then try to STEAL your trade and from you... How can they offer you less than blue book on a super min They give you a great price on a new truck and then try to STEAL your trade and from you... How can they offer you less than blue book on a super mint truck with low miles More

Beware when leasing! If you lease through them, be weary, thought i as getting 15kmiles per year for 36 months ended up being 12k miles for 39 months. Sales rep also misre If you lease through them, be weary, thought i as getting 15kmiles per year for 36 months ended up being 12k miles for 39 months. Sales rep also misrepresented the property tax with the vehicle and how GM handles that. Will not do business with this place again. Also watch for them trying to rush you through paperwork and their $300+ disposition fee if you don't lease / buy a GMC after your lease is up. More

Fantastic experience I had a great experience at Banks Chevrolet Tyler Pescinski was a great salesman. He was very polite and service with a smile Great customer servic I had a great experience at Banks Chevrolet Tyler Pescinski was a great salesman. He was very polite and service with a smile Great customer service More

total indifference Today was the 2nd time in the past few months that I visited this dealer as a prospective buyer of the new Buick Regal. During my 1st visit they had n Today was the 2nd time in the past few months that I visited this dealer as a prospective buyer of the new Buick Regal. During my 1st visit they had no cars on the lot available to drive. The sales rep I was dealing with said he had to go to another location to get a car for me. After a half an hour of waiting at his desk. I left. I never received a call back, although he had my contact information. When I arrived today, I decided to have lunch at the showroom cafe before inquiring about the car. I must say that the food and service at the cafe was excellent. After lunch i walked into the Buick portion of the showroom and spent a few minutes looking over a new Regal that was on the showroom floor, but located somewhat away from where the sales reps had their desks. I then walked to the middle of the Buick showroom and watched in amazement as 4 sales reps chatted among themselves, and shared something from a smartphone, while not 1 even so much as greeted me, or acknowledged my presence. I looked from one to the other and back again but got no response. I then walked out and came back in through the front and again waited to be greeted. Again nothing, they continued chatting amongst themselves. I had noticed a counter just inside the main door with 2 people sitting at it when I went to the cafe, so I went back there and explained my situation. A minute later someone came over and introduced himself as a sales manager. He then introduced me to Todd (1 of the reps who had ignored me). When we got to his desk, I told him how I had been ignored earlier by him and his co workers. No apology was offered. I also told him of my previous experience when no Regal was on the lot. He said he would go out and check. I went with him. He found 3 in a row, all of them filthy to the point I wouldn't have been able to see through the windshield. When i commented on the fact that again, they did not have a vehicle available for a test drive, his comment was "we sell mostly trucks, and with over 2000 vehicles on the lot, it's hard to keep them all clean. During the few minutes we spent together I would have to say that his attitude was indifferent at best. To sum it up, I was made to feel more like an inconvenience than a customer. Having been in sales for many years, and automotive sales as well, I can only say that I would have been out of a job if i had ever treated a customer this way. I think Banks should consider using their cafe staff on the sales floor. More