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Banks Chevrolet Cadillac Buick GMC
Concord, NH
1,826 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,826 reviews
February 26, 2020
Buyer beware. I bought a new truck from Banks in October and brought it in for transmission service in December. They told me to wait until issue gets worse. I called my sales person to get advise on who to and brought it in for transmission service in December. They told me to wait until issue gets worse. I called my sales person to get advise on who to talk to and she hung up on me! (I told this to multiple managers). I brought it back in January and drove it with foreman and he could feel the issue. They took it for a month and gave me a rental. They replaced the valve body because of the issue. After 29 days in the shop, I went to the dealership to try to get my money back. I was told “we can’t do that because we sold your trade already” that doesn’t make sense to me. The manager Jeremy then told me “we can’t sell it as a new truck again, we’d have to sell it as a used truck”. That’s not my fault. It’s not my fault a brand new $35k truck is having issues starting at only 4,006 miles! I was told then to drive for about 500 miles and the issue will go away (it was still having the transmission jolt) so I did that. I made another appointment for February and they had a field engineer fly in to tell me “they couldn’t duplicate it” and “the issue doesn’t effect drivability/performance”. It most definitely does not perform like it should. They don’t seem to know the fix, so they are pretending that it doesn’t exist. I am very disappointed in Banks, as I had very good trust in them. I talked to multiple managers in both Sales and service and there seems to be nothing they can do. I went to a different Chevrolet dealership to have a second opinion and was told they cannot work on it because Banks has the VIN locked ??! I would never do business with them again. This has been such a headache and I am hoping I can save people from the same headache. (I contacted GM and they aren’t any help) More
by Anthonymod
Employees Worked With
Mike, Meghan, Jeremy, Buzz, Nick, etc. (too many)
January 29, 2020
Excellent service department never had a bad experience in 10 years sometimes the wait is a little long. Think the word got out it’s a good service department everyone is going there. in 10 years sometimes the wait is a little long. Think the word got out it’s a good service department everyone is going there. More
by Huntermg
Employees Worked With
Don’t remember
January 12, 2020
Great experience Awesome time buying our vehicle would recommend to anyone fair pricing, awesome sales team. Great service department. Can't say ca bad thing about th Awesome time buying our vehicle would recommend to anyone fair pricing, awesome sales team. Great service department. Can't say ca bad thing about them More
by Stacie D
Employees Worked With
Mike Tierney
December 26, 2019
Sales rep was helpful and very accomodating. The price was decent for a 2019 left over. I would go back again. Several friends recommended them. was decent for a 2019 left over. I would go back again. Several friends recommended them. More
by Fidtep8
Employees Worked With
Mike Lienhart
November 13, 2019
I had a great experience here. Everyone worked hard to get me into my new car, and I was treated like the most important customer there even if I was not buying new. get me into my new car, and I was treated like the most important customer there even if I was not buying new. More
by Musicmomcrm
Employees Worked With
Keith Mello
November 10, 2019
Fantastic experience, great dealership. We will definitely be back. Our salesman, Chris Burhnam is awesome, easy to work with and super friendly. Wasn’t our first stop, but very glad it was our la definitely be back. Our salesman, Chris Burhnam is awesome, easy to work with and super friendly. Wasn’t our first stop, but very glad it was our last More
by Terri
Employees Worked With
Chris Burhnam
October 27, 2019
Quick and Friendly There at 6:00 am for recall at the Quick Lube area. Very pleasant gentleman, and committed to getting me out quickly. It was done in about 1/2 hour. There at 6:00 am for recall at the Quick Lube area. Very pleasant gentleman, and committed to getting me out quickly. It was done in about 1/2 hour. Thank you ! More
by ROADROCK
Employees Worked With
Marc Labbe
October 23, 2019
Huge service center with top-notch waiting room and Cafe Wi-Fi internet, coffee comfortable chairs and good prices on service. Large service pay, friendly service, one of the best shuttles in town. If you ne Wi-Fi internet, coffee comfortable chairs and good prices on service. Large service pay, friendly service, one of the best shuttles in town. If you need breakfast the cafe is upstanding More
by Work truck
Employees Worked With
Quick lube
September 03, 2019
Unethical My mother made a deal with Banks for 2019. Made a deal and put a deposit down over a week ago. I have the numbers in a email from them. Vehicle was My mother made a deal with Banks for 2019. Made a deal and put a deposit down over a week ago. I have the numbers in a email from them. Vehicle was just awaiting a part that they took out to fix another. Mother made a deal to sell her current vehicle rather than trade it in. Today as she is preparing to pick up the vehicle she gets a call from the sales manager stating they can't sell it for the price they had agreed upon. I'm now waiting a call back from the Attorney General's office. More
by stashu117
Employees Worked With
Will update after speaking the AG. Customer Care and Sales person were nice last week but let's see how this plays out.
