
Banks Chevrolet Cadillac Buick GMC
Concord, NH
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Very pleased with my purchase from Banks,Brennan the Very pleased with my purchase from Banks, Brennan the salesman was excellent even answering questions I had days after I purchased the truck, will co Very pleased with my purchase from Banks, Brennan the salesman was excellent even answering questions I had days after I purchased the truck, will continue to use this dealership in the future More
Had a great experience. Will purchase from them again. Bought my first new car and very Happy about the whole experience. Everything went smooth and Zachary answered all my questions Bought my first new car and very Happy about the whole experience. Everything went smooth and Zachary answered all my questions More
I just bought a new 2021 GMC Sierra 1500 crew cab truck. My husband and I work with Steven C. He was awesome. Listened to what we wanted and was not the xxxxx sales person. I even called GMC Corp on my Terr My husband and I work with Steven C. He was awesome. Listened to what we wanted and was not the xxxxx sales person. I even called GMC Corp on my Terrian I am having issues with and in my messages and conversation with the rep told the her how awesome it was to deal with Steve at Comcord NH GMC. Kudos to you Steven. You should be recognized for your customer service. If I buy again I in the future I will go see Steven again. Thanks Christine and Kevin Sargent More
Just leased my 3rd vehicle from Banks and am very happy yet again. The sales man Kyle Richard was great he answered all my questions, explained everything about the truck to me. Banks is a great place to b yet again. The sales man Kyle Richard was great he answered all my questions, explained everything about the truck to me. Banks is a great place to buy or lease a vehicle. More
Pleasure to have dealt with Court L. Purchased a terrific truck with a fantastic deal on February 5, 2021. Highly recommend Court for anyone. Fast, Easy. Great experience! truck with a fantastic deal on February 5, 2021. Highly recommend Court for anyone. Fast, Easy. Great experience! More
Would rank zero stars if I could.Worst experience with a Would rank zero stars if I could. Worst experience with a dealership ever! I needed a vehicle badly and Banks knew it. I worked with Mike Lienhart, Would rank zero stars if I could. Worst experience with a dealership ever! I needed a vehicle badly and Banks knew it. I worked with Mike Lienhart, who promptly told me that the price I see on the window is the price I pay, but maybe they could negotiate the doc fee cost (which I knew wasn't negotiable.) Even the price manager wouldn't work with me. I asked him for more for my trade in, and he gave me an "extra" $500, and would give me another "extra" $500 if I recommended a friend or family member (no way.) I later found out later that my vehicle was worth much more than I received. More
Service was discriminatory and condescending. Still waiting to be contacted for the solution of numerous problems on a new Chevy traverse I bought almost a year ago. About to file a lemon law claim. waiting to be contacted for the solution of numerous problems on a new Chevy traverse I bought almost a year ago. About to file a lemon law claim. More
I love Banks. I have bought from Banks for years and have never been disappointed. There professionalism is always present and very much appreciated every time I go back. Katie never been disappointed. There professionalism is always present and very much appreciated every time I go back. Katie More
I have a 2019 Silverado with the 6.2 liter. Bought it last year. Since I've had it I've had the engine light come on as well as the ABS and Stabil Trac lights. The first time I had to have it towed, the last year. Since I've had it I've had the engine light come on as well as the ABS and Stabil Trac lights. The first time I had to have it towed, the vehicle was locked up and not mobile. The second time I had the same issue. Each time they said it was a software issue and they fixed it. Now it has done it a third time where the engine, ABS and Stabile Trac lights have come on and are staying on. Once again i bring it up to Banks. I leave it there for a whole day and I just received a call from a lady stating the truck is all set. I asked her what's wrong with it and she says they couldn't find anything. I stated there is obviously an issue, it's been there three times. She said I'm not dealing with the other two times just this time. I asked her what she is talking about , it's all the same issue. She said, again I'm only talking about this time. I told her I don't want it back until it's fixed. She said fine it will sit on our lot all weekend until the technician comes back Monday or she said you can take it home. I said, is it ok to drive and she says you should be fine. I said fine, I'll bring it back on Monday. She said, why? If you take it that's the end of it. I told her, no it's not it's still not fixed. She talked to someone and said ok, you can bring it back Monday. She acted like she's doing me a favor. How about fix the truck the first time and stop wasting my time and energy. Horrible service. This is not the first time either. If I could give them a half star I would. More