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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,825 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,825 reviews

October 29, 2021

Sometimes I have a little bit of a wait but that being said TOTALLY Worth it Thanks You Banks it hard to find exceptional service C M Graham-Folland More

by CMG-F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your Team from the door greet to work order area
Oct 29, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Banks Chevrolet Cadillac Buick GMC Team

October 29, 2021

Was vert satisfied with my vehicle purchasing experience. The Salesman Kieth was friendly and knowledgeable and made the purchase both easy and quick. Would definitely return when buying a vehicle in the fut More

by brwb978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kieth
Nov 01, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Banks Chevrolet Buick GMC and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Banks Chevrolet Cadillac Buick GMC Team

October 29, 2021

Always one of the best dealership to do business on time and fix it first time. More

by tfis281015
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 01, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Banks Chevrolet Cadillac Buick GMC Team

October 29, 2021

Great store and people to work with sometime the wait is pretty long not sure what they could do about that More

by Rmtimberharvesting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve gard
Nov 01, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Banks Chevrolet Cadillac Buick GMC Team

October 25, 2021

Exceptional. This experience leasing was so much better than our previous. Nick and the Banks team excelled. What drew me to Banks was the excellent service dept. I thought if the service dept is the good More

by Rogerbennett.us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Tobin
Oct 27, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Banks Chevrolet Cadillac Buick GMC Team

October 23, 2021

Was quoted a price on the phone for my trade-in by Greg. I was VERY clear with him on the phone about what I needed and he assured me there would be no problem in Banks matching a previous quote I received. More

by MaineMom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg - on phone, negative experience. Salesman (Jeremy) did his best to help.
Oct 25, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 20, 2021

I recently got into a new lease with Banks and could not have been happier with their service. They did not waste time and got me into a nice truck for a good price. I was very impressed with their staff More

by elnelson4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Tobin
Oct 22, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Banks Chevy, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Best, Banks Chevrolet Cadillac Buick GMC Team

October 09, 2021

Chose Banks partially due to price seen on their website. When I went to pick up car the price was significantly higher than advertised. When I asked why they said- oh we raised our prices. So buyer More

by Hophill53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 11, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Banks Chevrolet Cadillac Buick GMC Team

Oct 12, 2021 -

Hophill53 responded

The correct thing to do would be to credit my card for the difference between the oil change price listed on your website Friday and the price you charged me ( “ we just raised our price” said the cashier) Saturday morning- and apologize. Let’s see if you do it or just decide excuse your error and keep the cash. I bet I know your choice.

October 08, 2021

By far the best car buying experience I've ever had.. thank you Kevin for making thing so easy! More

by lauraculbert.lc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mathis
Oct 11, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Banks Chevrolet Cadillac Buick GMC Team

October 06, 2021

I purchased my new 2022 Chevrolet Silverado 2500 HD. My original contact thru Bank’s online customer care department was promptly answered the next morning. I came in the next day and had Jeff LaValley as More

by DaveCorcoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Tobin, Jeff LaValley
Oct 08, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Banks Chevrolet Cadillac Buick GMC Team

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