Banks Chevrolet Cadillac Buick GMC

Alex was my rep, but the whole team was awesome. Super helpful. Went above and beyond to help me get the truck I was after. Thanks all! Super helpful. Went above and beyond to help me get the truck I was after. Thanks all! More

Very helpful, kind, and proactive. We pick out the truck we wanted and when we arrived it was all inspected and ready to go. Brennan was awesome a d took the time to show us all the b We pick out the truck we wanted and when we arrived it was all inspected and ready to go. Brennan was awesome a d took the time to show us all the bells and whistles of our new truck. More

Great dealership. Comfortable Ble waiting room, cafe, and lots of vehicles to look over. Service bays are huge and cleans. My oil change and tire rotation went quick. Comfortable Ble waiting room, cafe, and lots of vehicles to look over. Service bays are huge and cleans. My oil change and tire rotation went quick. Even got a nice wash when they were done. More

Steve Gard in the service department is amazing and very helpful. He explained everything that was done to both of our vehicles. helpful. He explained everything that was done to both of our vehicles. More

Great service. Excellent communication. I bought four cars from Banks they are truly the best. Excellent communication. I bought four cars from Banks they are truly the best. More

Service department excellent job. I'm very happy for there service. Thank you for your service. They're number one I'm very happy for there service. Thank you for your service. They're number one More

Great service from phone call to make appointment till pick up after service. Bought a used 2011 Cadillac SRX. It had an outstanding recall that needed to be done. I called got an appt 4 days,later and wa pick up after service. Bought a used 2011 Cadillac SRX. It had an outstanding recall that needed to be done. I called got an appt 4 days,later and was treated with respect and courtesy when i dropped it off all the way thru pickup after recall done. Called me upon finishing 3 hrs earlier than expected. Banks is great..... More

Had to have a truck towed to Banks when the shift linkage broke. They were right on top of it. Sent me the quote for the work to be done and the time frame for doing it and were true to their word in both c broke. They were right on top of it. Sent me the quote for the work to be done and the time frame for doing it and were true to their word in both cases. Love Banks! More

While the service people were very nice and the air bag (a recall item) was installed, I did not appreciate having to wait 3 hours for the service to be completed. The chairs in the waiting room were lovel (a recall item) was installed, I did not appreciate having to wait 3 hours for the service to be completed. The chairs in the waiting room were lovely and fine for most people, but being very short, I couldn't sit all the way back in the seats Because of this my back was killing me after two hours of sitting. I had to stand and keep moving around in order to tolerate the pain in my back. I couldn't wait for my car service to be completed. I recommend s couple of plain, straight back kitchen chairs for people with bad backs. More

Watch out do not go Banks There service dept will invoice for work they did not do When they do third party repair work They hold your car hostage until the third party warranty company pays them 5- invoice for work they did not do When they do third party repair work They hold your car hostage until the third party warranty company pays them 5- 14 days they do not tell you until work is done If service advisor is out for the day The manager will not investigate the error They say came back tomorrow they waste your time and gas money They are strict about there third party warranty work even though they do not disclosed there policy on 3 party warranty work only after work is complete If I knew prior I would not have gone to Banks for repairs why because your without car for 2 weeks Do not call the Concord Police they say it’s civil matter I think holding a car hostage is Criminal Don’t you GM dealership will not order aftermarket parts even if the GM part is not available/ back order with no ship date Go to your local mechanic they have freedom to orders parts from other sources other then just GM Buyer beware in NH Any police dept including Concord will not to help you police do not want to get involved when your car is held hostage / ransom money They say a civil matter I think it’s criminal don’t you More