Banister Nissan of Chesapeake

Best Rental & Customer Service Department! I not only come here for service but for the rental department as well! Brian & Ariel always greet me with smiling faces. Think Nissan of Chesapeake f I not only come here for service but for the rental department as well! Brian & Ariel always greet me with smiling faces. Think Nissan of Chesapeake for all your Rental needs! More

Last min service done right!!! Needed last min service before my trip to NY and Brian Doctor got me in and out within an hour! Service here is always a good choice. Needed last min service before my trip to NY and Brian Doctor got me in and out within an hour! Service here is always a good choice. More

Excellent Customer Service Herb Griffin was exceptional. Walking into any dealership is a little intimidating . Herb made my experience a great one. He searched around until Herb Griffin was exceptional. Walking into any dealership is a little intimidating . Herb made my experience a great one. He searched around until he found the color I wanted! Above and beyond! Would definitely recommend Herb to my friends and family. More

Convenient service Working with Brian Doctor and the whole Nissan of Chesapeake service department is always fun. Great service as always and great prices. I will be sur Working with Brian Doctor and the whole Nissan of Chesapeake service department is always fun. Great service as always and great prices. I will be sure to always come back here! More

Excellent Customer Service Herbert Griffin was my sales associate. He was professional and friendly. He answered all my questions and made a stressful situation pleasant. I wou Herbert Griffin was my sales associate. He was professional and friendly. He answered all my questions and made a stressful situation pleasant. I would highly recommend him to anyone looking to buy a Nissan in Chesapeake. I love my new Rogue!!!!!!! More

EXCELLENT SALESMAN AND FANTASTIC CUSTOMER SERVICE. TEAM GIFF MCDONALD AND JAMES COPELAND HAS WHAT IT TAKES TO GET THE JOB DONE.VERY PLEASED WITH THE PROFESSIONAL SERVICE I RECIEVED AT NISSAN CHESAPEAK TEAM GIFF MCDONALD AND JAMES COPELAND HAS WHAT IT TAKES TO GET THE JOB DONE.VERY PLEASED WITH THE PROFESSIONAL SERVICE I RECIEVED AT NISSAN CHESAPEAKE. WILL REFER MANY CUSTOMERS TO THIS BRANCH. ''LADY WILLIAMSBURG" More

Horrible Customer Service My initial experience was pleasant, fast, and efficient. I came to this dealership to view a used vehicle I had found online. The salesman, Giff McDon My initial experience was pleasant, fast, and efficient. I came to this dealership to view a used vehicle I had found online. The salesman, Giff McDonald, was friendly and helpful. I bought the SUV and went home, happy with my purchase. Later that week it rained and I noticed a leak coming from the overhead light in the cargo area and upon further inspection noticed there were some missing components. I called the dealership asking for my salesman; I called multiple times, left multiple messages with no return call. I called for the manager with no call back. The dealership is about a 30min drive away from my home so I wanted to talk to someone first before making a special trip across town. But apparently these people don't like to use phones so I went all the way there and asked for the manager and he told me I had to talk to my salesman. He didnt even try to help resolve my issue, acted like he didn't care at all. So I asked for my salesman who came over all chipper and friendly. I told him my concerns and he said he would call someone and get back to me the next day. No call back, not that day or anytime the following week. I called and as expected, no answer, left a message and no call back. I am back at the dealership now, sitting and waiting to speak with this man. When here, everyone is polite and somewhat attentive but as it seems if you want something to get done, you have to come in person to get it done. I even called Mopar- I couldn't find the parts online-to get the part number to replace the component on my own but they said told me to take it back to the dealership, that they would have to take care of it. Giff finally came over, after I'd been standing around in the lobby for 20 or so minutes, to tell me he was sorry he had not called me back but he would send his Customer Service person, Rick, to come help me right now. Rick comes over and asks what do I need, his demeanor is cool and aloof, like he doesn't care what I have to say. I try to explain the situation and he tells me this dealership can't do anything because they're not a Jeep dealership. I say, "well I bought the vehicle from you with this problem you need to fix it." So he tells me to come back Monday (it's Saturday) because "no one is here today." I'm getting real sick and tired of this but I don't like my new-to-me vehicle being busted when it's their job to make it right but I suppose they don't care since they've already got my money. More

Seeking used nissan Easy process. No sales pressure! Would strongly recommend. Ron listened and got me what I wanted. James Copeland was just as nice and helpful in the f Easy process. No sales pressure! Would strongly recommend. Ron listened and got me what I wanted. James Copeland was just as nice and helpful in the finance department! :-) :-) :-) Thank you guys More

Excellent Customer Service I would reccomend Herb to anybody looking for a good salesman. He explained everything throughly with understanding and a smile. I left with a brand n I would reccomend Herb to anybody looking for a good salesman. He explained everything throughly with understanding and a smile. I left with a brand new 2016 Nisssan Sentra with the same Smile Herb had all the time. He listened to my needs and reassured me that Nissan would take good care of me and Nissan did starting with good morning how can i help you and a smile from Herb excellnt Customer Service Skills More

Outstanding Customer Service Joe is an excellent example of how to provide outstanding customer service. He assisted my husband and I with looking for a 2017 Nissan Titan from beg Joe is an excellent example of how to provide outstanding customer service. He assisted my husband and I with looking for a 2017 Nissan Titan from beginning to end. James Copeland also provided excellent customer service, he made my husband & I feel like we were at home. He was very pleasant & friendly. Since our experience here at Nissan of Chesapeake was so great we will choose to come back here in the near future for our car buying needs. More