Banister Ford of Marlow Heights - Service Center

2 times they were to add an "We owe" item to my newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointm newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointment they claimed they didn't get from their online scheduler; I got an e-mail confirmation. More

Sheehy Ford of Marlow Heights is by far the worst dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get the airbags fixed and was told that the airbags were fine. 3 visits later, 2 random repairs which were reccomended by the dealership and $2,000.00 spent I was then told that my airbags need to be replaced for $800. The chain of evenst all occured within a one month time frame. I would never recommend anyone take their vehicle to this dealership unless they want to robbed, lied to, and receive overall terrible auto service and customer service.I have given this dealership this rating because they are beyond awful in repairing cars. The mechanics are incompetent and are horrible at what they are "supposed" to do. If you plan on getting your Ford or Lincoln fixed Please, Please,Please DO NOT take it to Sheehy Ford of Marlow Heights. This establishment is useless. If you decide to utilize their services be prepared to spend more money than expected and to not have your problem resolved. Regards, Irritated Robery Victim More

My husband returned to Sheehy and explained to them everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the probl everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the problem and we are very happy with the results so far. Hopefully it won't need another service trip for a awhile. Thank you SHEEHY for taking the time to LISTEN!! That's all we ever wanted. More

This is the only dealership I know that takes your money first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. I'd never take my car back there and would recommend no one else take theirs there either. More

In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle int Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau. More