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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews

923 Reviews of Banister Ford of Marlow Heights - Service Center

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May 26, 2023

Chris was very pleasant and helpful when assisting me with my vehicle. He went the extra mile to resolve my problems. He is an asset to your organization. More

by KWH112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

We greatly appreciate your business here at The New Banister Ford of Marlow Heights! Your 5-star is appreciated as well. We look forward to continue to be of service to you whenever you are in need. Thank you for choosing Banister Ford!

May 26, 2023

Service was good and fast. That was the quickest service I’ve ever had there. And I like the text notification that was sent to me when my service was complete. More

by jeburtjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 26, 2023

Great Communication with Chris who called and stayed in contact. He helped me with the financial More

by KORTEZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 25, 2023

Chris customer service was excellent. Communicated with me all the way during the repair process. More

by RDM430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 25, 2023

He did an excellent job communicating with me about my vehicle. Everything turn out perfect. More

by SNDENTERPRISESINC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your feedback. We appreciate your 4-star rating! We look forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 24, 2023

The appointment was a breeze to schedule, the office were immaculate and the service was timely and excellent. I hope this stays their standard! More

by WINSLOWSR13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, we are happy to be of service to you. Please let us know if there is anything else we can do for you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 21, 2023

I was glad for the work but was told conflicting information about service time which made me question price. More

by KORTEZS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Qureshey
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the Time to share your feedback!

May 19, 2023

Service wasn’t too great day to even check everything. Normally when I go to the Ford dealers, they do an inspection on the truck and they give me a sheet of how everything is in the truck. More

by MURENAMJKSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Banister Ford of Marlow Heights responded

We apologize for any inconvenience you may have experienced. We would like to know if we can speak to you directly about your experience? Please leave a good contact method for our management to reach out to you personally. Thank You

May 19, 2023

Christopher and Bryant were very courteous but the service completed did not resolve the problem. I just feel the diagnosed problem could have been accomplished before the other work was done. I feel More

by Mr. Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
May 30, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We charge a diagnostic fee, which is a way to pay the work of the technicians for identifying what the issue may be. We apologize if that was not explained clearly. If you'd like we would like to speak to you directly about your experience. Please leave a good email or phone # so that our management can reach out to you. Thank You

May 30, 2023 -

Mr. Turner responded

Good Afternoon, my email address is kentratravel@yahoo.com and my phone number is 301-728-4830. I would love to speak with your management. Thank you.

May 19, 2023

Getting an appointment was easy. Dropping the car off was easy. They serviced the car and washed the car. It it was ready to go. More

by jdhicks25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you during your last visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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