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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

June 10, 2022

Best customer service I’ve ever had. The entire staff helped me and was able to put me a brand new vehicle. More

by faithful1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt, Amir Taghinejad, Sajjad Ali
Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Congratulations on the purchase of your new vehicle! Your 5-star review is greatly appreciated! We are grateful to earn your business! Welcome to the Banister Ford of Marlow Heights family!

June 09, 2022

Banister bought out Sheehy Ford. In and out in about 90 minutes for a tire change. Great customer service. More

by JACIHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jun 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are grateful to have you as a customer. We are also thankful that we can earn your business here at The New Banister Ford of Marlow Heights!

June 09, 2022

The was very nice and helpful and very thoughtful. I would recommend this place to my friends and family. More

by curryalbert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman
Jun 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star rating of your experience. We are thrilled to know that you had a pleasant experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

Jun 15, 2022 -

curryalbert responded

Very good people working and happy people helping me out with my car.

Jun 15, 2022 -

curryalbert responded

Thank you Banister Ford for your w.

June 08, 2022

Very Please with the Service I received would highly recommend service to others they were courteous, listen to you very tentative to you to your needs AND THEY DID NOT BRUSH YOU OFF BECAUSE THEY WERE V More

by REASPAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jun 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your feedback! Your 5-star review is greatly appreciated! It makes us happy to hear that you had a pleasant experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 05, 2022

The experience was great for A to Z. Thanks for the great customer service. Thanks More

by KHOOKS11114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

We're so thrilled to hear that you had a pleasant customer experience during your recent visit. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 05, 2022

I was in and out less than 1 hr for an oil change and tire rotation. The gentleman that assisted me was very professional. More

by ANITALB97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Hey Anita! Thank you for taking the time to share your 5-star review! We are happy to be of assistance to you. Than you for choosing The New Banister Ford of Marlow Heights!

June 03, 2022

Come in for an oil change and was out in 20 minutes. Not waiting for 2 to 3 hours in the past. Great Service from the team from the time I walked in until the end. More

by SKSHED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star feedback! We take pride in ensuring we take care of your vehicles maintenance needs in a timely fashion. We know you may be busy, so we will always make sure you're ready to take on the road. Thank you for choosing The New Banister Ford of Marlow Heights!

June 02, 2022

Working with Amar, Amir, and Herb was a breeze! They were as efficient as possible in getting us the best deal and making sure we left happy. We got exactly the car we wanted, and after negotiatin More

by kingbartley2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amar Virk; Herb Williams; Pamela Edwards, Amir Taghinejad
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Congratulations on the purchase of your new vehicle. We are grateful to be apart of this experience with you! Welcome to the Banister Ford family!

June 02, 2022

Shana, Amir, Sajjad are phenomenal people and had excellent customer service. However, the one (1) comes from my husband getting the run around about when his vehicle was going to arrive. From 21 May More

by LDAVIS1735
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir Taghinejad, Sajjad Ali, Shana Jefferson
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Greetings. Thank you for taking the time to notify us. We greatly apologize for the inconvenience. Due to the national chip shortage going on across the nation. FORD corporate provides us updates of when NEW vehicle units will be delivered & so far they have not been able to give us accurate information on when exactly a truck of new vehicles will arrive. Every dealership is North America is going through this right now, we apologize for the inconvenience. We would like the opportunity to speak to you directly about this matter. Reach out to our corporate management at your earliest convenience at 7579165229. Thank You

May 31, 2022

The staff was very friendly and professional. They went out of their way to make sure we were satisfied. I would highly recommend them to anyone. More

by WPHILLY215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Yadira Kauffman, Amir Taghinejad, Sajjad Ali
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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