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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

October 18, 2022

Carlos is the best his customer service was awesome! !!! He kept in touch with me the whole time my car was there being serviced. More

by constance.cooper626@outlook.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Report | Print
Oct 19, 2022 -

Banister Ford of Marlow Heights responded

Hey Constance! Thank you for taking the time to share your feedback! We are grateful to earn your business! We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

October 18, 2022

Great customer service very professional I would recommend them to all my friends and family. More

by dchammer2222
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Tasker
Report | Print
Oct 19, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights! We look forward to continue to be of service to you, friends & family!

October 16, 2022

Great service and very easy process! They communicate with you through out the service along with a car wash when they’re done More

by JAMESALLANDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Hey James! Thank for taking the time to rate us with your 5-star review. We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

October 14, 2022

Poor customer service advisors with attitude and management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for More

by TANYASWBU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray, Joe Hammett, Jerry Petro, Yadira Kauffman, Chris Oyedeji
Report | Print
Oct 19, 2022 -

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have experienced. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

October 14, 2022

Repair was good but it was a challenge to reach service rep (phone) for updates. More

by miss_gayaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours are very important to us because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

October 14, 2022

I didn't get the four-wheel drive I wanted but everything else was okay More

by ANDREDYER70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was a guy up front I don't remember his name but he helped get my truck service twice, Shana Jefferson
Report | Print
Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your review, Andre! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

October 10, 2022

Horror Customer Service. Incompetent Employees. Horrible General Management and Managers. Do NOT take your vehicle to Bannister Ford. More

by Ygmichaels
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray, Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Yadira Kauffman, Devron Stevenson, Chris Oyedeji, Shana Jefferson, Tim Lopez
Report | Print
Oct 11, 2022 -

Banister Ford of Marlow Heights responded

Greetings, thank you for taking the time to notify us. We would like to know if we can have the opportunity to speak to you directly about your experience? At your earliest convenience, please reach out to us at 7579165229 or leave the best contact info to reach you directly. Thank You.

October 10, 2022

Evelyn and Sonny are the best I've ever delt with. They have ben my go to team for over 20 years and would not have it any other way. More

by hanif0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt
Report | Print
Oct 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful for your customer loyalty. We will forever be grateful to continue to earn your business here at The New Banister Ford of Marlow Heights!

October 09, 2022

Really good service not long wait people are nice and very professional really happy with service More

by BITTERMOM1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Oct 10, 2022 -

Banister Ford of Marlow Heights responded

We are thrilled to hear that you had a pleasant experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

October 06, 2022

Good and timely service . I was in and out in 45 minutes. The total experience was excellent. More

by GREENWELLJMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Oct 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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