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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

January 07, 2023

Excellent on time service. Carlos Scott is Excellent all the way. He cares excellent customer service experience More

by June.Leftwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, June! We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

January 06, 2023

Notice quite a few changes since Banister have taken over..... I knew all my Service people. More

by WJA3094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson Car Sales, Bobby Gray, Joe Hammett, Yadira Kauffman
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are continuously looking for new ways to improve the customer experience. Your feedback is greatly appreciated!

January 05, 2023

Evelyn was amazing in listening to my needs and working with me in finding the perfect vehicle for me. More

by ccbego73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Evelyn Betancourt, Sajjad Ali
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thrilled to know that our team could be of service to you! We look forward to be of service to you In the future. Thank you for choosing The New Banister Ford of Marlow Heights!

January 04, 2023

I had a great experience that was fairly straightforward. Just about everyone I worked with was professional kind. I will return in the future if I need another car. More

by JJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Kelly Chiledum Anasoh (5 stars), Danielle Tasker
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 4-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

January 03, 2023

Fast, professional and personable service! Glad I came to this dealership to purchase my new car! More

by snicole.mcdowell1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chen Anasoh - 5 stars, Shana Jefferson
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

January 02, 2023

Fast friendly and efficient service. I was in and out in less than an hour. More

by BONITAAJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

January 02, 2023

Everyone was was very interested in helping me make an informed decision. Thanks again! I will be back! More

by LAMCOENT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson, Danielle Tasker
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to earn your business! We look forward to continue to be o service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

January 01, 2023

Always a great experience when allowing Banister Ford service department to assist with all my repairs, and routine maintenance need on my F150. Thank you More

by F150 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Happy New Year! Thank you for choosing The New Banister Ford of Marlow Heights!

Jan 02, 2023 -

F150 owner responded

Agree 100%

December 31, 2022

Excellent service. Good communication while car is being serviced. Oil change was quick and efficient. More

by TERESAICU60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for your 5-star review! We are happy to know that you had a pleasant experience during your recent visit! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 31, 2022

I paid for VIP service to include car wash. Dealership never want to wash car More

by CINDYBLASSINGAME48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Cindy. We apologize for your recent experience. We want to make things right with you. At your earliest convenience, please reach out to us at 7579165229. We would like to speak to you directly about your recent visit.

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