Banister Ford of Marlow Heights

Bbbbbad customer service I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes are free ! The wait times are always outrageous and I learned that if you aren't there by 6 am you are xxxx out of luck ! In all my years of coming here I was never told I needed an appointment to get my OIL CHANGED , however today I get there at 6:08am and at 7am I am told they only take appointments.. I asked the employees when did this change take place and how come I didn't receive notification and nobody had the answers. If I had received notice of the policy changes I would've made an appointment ! This was such a big Inconvenience and that is NOT how you run a business by making changes without informing the customers. Others were turned away also ,who weren't aware of this new process. Please get it together ! More

Best deal in the world Ms. Sherrill Smith was a great help. She worked very hard for me to get the deal I got, and o was able to drive away on 2016 car the same day. Everyon Ms. Sherrill Smith was a great help. She worked very hard for me to get the deal I got, and o was able to drive away on 2016 car the same day. Everyone was very helpful. More

Great people and a great deal Our sales consultant, Sonny Betancourt, was the best, very personable. The vehicle we bought was used and has totally lived up to our expectations. T Our sales consultant, Sonny Betancourt, was the best, very personable. The vehicle we bought was used and has totally lived up to our expectations. Thanks Sheehy! More

Great Customer Service My experience at Sheehy Ford was wonderful. The sales representative Evelyn made sure that she could answer any questions that I asked and made sure t My experience at Sheehy Ford was wonderful. The sales representative Evelyn made sure that she could answer any questions that I asked and made sure that I had the perfect car when I left ! I would definetly recommend to others! More

Impossible to get someone on the phone I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i sp I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i spoke with different people who did not know how to help me and told me to try someone else, and at least 4 times, i was transferred around, only to be left on hold for anywhere from 5-15 minutes, before being abruptly hung up on. On Tuesday, I called 3 times in a row, and each time, was put on hold for 10 minutes, then hung up on. When i called back to speak with a manager, i was blindly dumped into a mysterious unidentified voicemail box. Finally, on Tuesday afternoon, i was able to reach someone who advised me that the part that was supposed to be delivered first thing Tuesday morning was not actually there, even though i had been told that my vehicle would be ready by midday Tuesday). When i questioned this, the rep physically walked back to the parts department and found my part, and promised that my vehicle would be next up. From that point, it was only about 2 hours before i received a call that my vehicle was ready. Unfortunately, the hassle and the hours i wasted on the phones over those two days has assured me that i will NEVER be using Sheehy again. I will be finding another dealership for any future repairs or service that i need for my corporate vehicle. Emailed and Called GM Paula with no response to either. More

Poor Customer Service from Garland in Full Service Lane I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was rude. An oil change took 5 hours. Managers above him bought them all lunch which took up the majority of the time. When I told the survey rep. No manager called me back because they obviously do not care. Do not take your car to the full service lane. More