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Banister Ford of Marlow Heights
Marlow Heights, MD
1,471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,471 Reviews of Banister Ford of Marlow Heights
September 18, 2016
Great Sale Person I spoke with Patrick Gardiner, Sales man, he listened to what I wanted and got it done. He was excellent. He was really great and knew about everythin I spoke with Patrick Gardiner, Sales man, he listened to what I wanted and got it done. He was excellent. He was really great and knew about everything about my new car! I got everything I was looking for. More
by Kelly Mehlenbacher
Employees Worked With
Patrick Gardiner
September 16, 2016
Great Customer Service!!! I got my car so fast and easy. I always thought car buying was hard. they made it seem so effortless. They were also able to put me in the exact car I I got my car so fast and easy. I always thought car buying was hard. they made it seem so effortless. They were also able to put me in the exact car I wanted! They also even got me more deals than I asked for! More
by Maria Watkins
Employees Worked With
Jason
September 10, 2016
Daughter's first car I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking for and the constomer ser ice was great. Down hill after! The financial specialist Jennifer, called a week later telling me she took upon herself to switch lending companies, tag on an additional cost (Vip) and that she could FedEx the forms for signature. I signed all but the vip package and returned. I have been asking for my bill of sales contract since then and still haven't received them. I've spoken to another manager (Kermit Ferguson) only to have him lie to me as well about sending them and now no one returns or answers my call. I'm so frustrated at this point. I would still recommend sheehy for of Marlow Heights, just ask for Jonathan. He's great 👌 More
by Sbrbell
Employees Worked With
Jennifer , Jonathan Slaughter
August 24, 2016
Commendation & Concerns I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your new sales specialist Kamari Celistan. Mr. Celistan assisted me in the purchase of a used 2014 Dodge Ram 1500 Sport on July 27, 2016. I have purchased many vehicles in the past from a variety of dealerships throughout Maryland; so this was not my first rodeo. Mr. Celistan demonstrated himself to be very attentive to my needs and wants and at no time did I feel pressured or overly influenced to make a rushed decision. His calm nature and professional courtesy displayed went a long way in my decision to purchase the vehicle from your dealership. Your sales specialist training must be doing something right in preparing new sales specialist to hit the floor. His example should be modeled and appreciated by other sale team members that interact with your customers. Unfortunately, my car buying experience was not the best at your dealership. Mr. Celistan kept me grounded in my emotions and contacted me daily through telephone calls and text messages to ensure that I was comfortable with the purchase and confident with all the controls and features of the purchased vehicle. Mr. Celistan went above and beyond my expectations in ensuring good customer service and follow through at his level and function. . More
by Marty Ram 1500 Sport
Employees Worked With
Kamari Celistan/Sales Specialist
July 05, 2016
No one ever answer the phone for ever hold My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer started. If you are just purchasing a car for a good deal and do not want any more contact with the dealership, Sheehy Ford of Marlow Heights is for you. More
by Please answer the phone
Employees Worked With
Sonny Betancourt
June 02, 2016
Not Recommended 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sale 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sales manager was condescending. I would not recommend buying a car from this location...don't waste your time. More
by SheehySucks69
Employees Worked With
Sales Manager and Mr. Sergeant
May 10, 2016
F150 Purchase There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to wor There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to work with. Special thanks to my rockstar salesman Thomas Richardson. It was a very pleasant experiences working with Jordy Williams and Roxanne Wilson (they are awesome). Thomas, Jordy and Roxanne displayed warm, comfortable and inviting personable customer service skills. They listened, were knowledgeable and assisted as much as possible. I will definitely pop in every now and then to say hello and wish them much success. More
by Tosha Hunnie Edwards
Employees Worked With
Thomas Richardson, Jordy, Roxanne Wilson, Jordy Williams, Jennifer Moccaldi, Jarryd Carver
May 07, 2016
Purchase My sales agent, Thomas R. was knowledgeable and committed to making the deal I wanted work. I appreciated his time, effort and smile. Thank you! My sales agent, Thomas R. was knowledgeable and committed to making the deal I wanted work. I appreciated his time, effort and smile. Thank you! More
by Klewiswh
Employees Worked With
Thomas Richardson
May 06, 2016
Fantastic, my sales person, Karen was Excellent! Karen was an excellent sales person. She was personable and helped in me obtaining the vehicle of my choice. Thanks Karen, you're the best. Steven Mo Karen was an excellent sales person. She was personable and helped in me obtaining the vehicle of my choice. Thanks Karen, you're the best. Steven Morris More
by Happy Customer
Employees Worked With
Karen (sales person)
March 19, 2016
2016 Ford Fusion Wanna give a big shout out and thank you to Jarryd Carver, Evelyn Betancourt, and the entire Sheehy Team at Marlow Heights. Nothing but pure professio Wanna give a big shout out and thank you to Jarryd Carver, Evelyn Betancourt, and the entire Sheehy Team at Marlow Heights. Nothing but pure professionalism and courtesy. They were able to get me into a beautiful 2016 Ford Fusion considering my negative equity on my trade in, unlike other dealers who turn you away. I won't say their name... lol. And my payments actually dropped. They bend over backwards and do their best to get you into the vehicle of your choice. I would definitely recommend Sheehy Ford @ Marlow Heights to anyone. A GREAT EXPERIENCE!!! A GREAT TEAM!!! LOVE YOU GUYS!!! THE BEST!!! I'll be back for my next vehicle... More
by stoney1977
Employees Worked With
Jarryd Carver, Evelyn Betancourt
