Banister Ford of Marlow Heights

Very professional appearance. Aaron Alexander has a friendly and positive attitude he make us fill really confidence ..He knowledge and understand our needs..Very professional answer all our questions. friendly and positive attitude he make us fill really confidence ..He knowledge and understand our needs..Very professional answer all our questions. Thanks so much. More

The experience was truly stress free and amazing. Denard Carey my Salesman was open and honest with me and I felt no pressure to purchase a vehicle. Carey my Salesman was open and honest with me and I felt no pressure to purchase a vehicle. More

Top notch service Mr Alexander was attentive, knowledgeable and extremely professional. His sales acumen and personality immediately put me at ease. He offered me refre Mr Alexander was attentive, knowledgeable and extremely professional. His sales acumen and personality immediately put me at ease. He offered me refreshments and was warm and considerate. He made my Sheehy experience a great one. Thank you. I would like to add that the Financial person Mr Nyeem I. Was very nice too. More

Used car purchase Customer service was excellent-both Tracy and Aaron made the car buying experience stress-free. They were courteous and professional-I highly recomme Customer service was excellent-both Tracy and Aaron made the car buying experience stress-free. They were courteous and professional-I highly recommend them both. More

Aaron Wonderful SalesMan I had the most wonderful experience working with Aaron Alexander he went out of his way to make sure I got an Uber to the dealership to drive off insi I had the most wonderful experience working with Aaron Alexander he went out of his way to make sure I got an Uber to the dealership to drive off inside my new Car . Glen West was Also a big part of this whole deal as well he went to bat for us to make sure this was a smooth experience More

Excellent Service As I stepped into the dealership I was welcomed by this gentleman called Aaron Alexandra who did a yo man's job answering all my questions and caterin As I stepped into the dealership I was welcomed by this gentleman called Aaron Alexandra who did a yo man's job answering all my questions and catering for all my needs. He ended helping me trade my 2017 (Base)Explorer for a 2019 XLT Explorer. A great guy he is. Sheehy needs more of him. I shouldn't also forget the guy at the account Nahim who gave me a thorough explanation of the implications of my purchase. Permit me to say, this team were better by far than the ones I dealt with when I was purchasing my 2017 Explorer in 2016 November. More

Very considerate Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Lutricia Pittman More

The Worst Experience I Have Ever Had Buying A Car On Friday August 9th, 2019 I purchased a 2012 Ford Raptor from Sheehy Ford in Marlow Heights, MD. Just outside of Washington D.C. When I purchased the On Friday August 9th, 2019 I purchased a 2012 Ford Raptor from Sheehy Ford in Marlow Heights, MD. Just outside of Washington D.C. When I purchased the truck, Sheehy Ford gave me a 2 month “Dealer Warranty” assuring me that they would take care of any significant issues that the vehicle might show. I was one hour into my return trip home when a light rain began so of course I tried to use my wipers. Imagine my surprise when, after only 2 cycles, my windshield wipers stopped working altogether. In addition to the wipers, and all at once, my windshield washer was inoperable and my dashboard display began flashing faults with the Hill Descent Control, Advance Trac and rearview camera. The cruise control stopped working, my left headlight and right turn signal both stopped working. While under the hood trouble shooting I also discovered that two relays were missing from the relay box. I immediately took pictures of everything and sent a detailed text to the salesman from Sheehy Ford who assured me that the warranty would cover this and that I should take it to a local Ford dealership for repairs since I lived 180 miles from them. So the day after I purchased my truck I dropped it at a local dealership, recapped everything that had happened and provided them with contact information to Sheehy Ford. It took nearly a week for Sheehy Ford to authorize any diagnostics, during which it was discovered that two of the brake calipers were completely seized, the rear defrost was inoperable, the fan shroud retainer was missing, the sunroof switch cover was missing, and the rear rotors were so bad that they would not even pass state inspection. It is now Thursday, 12 September and my truck still has not been returned to me. For myself and the staff at the local dealership, the last month has been a ridiculous game of avoidance, shifty practices and phone tag with the staff at Sheehy Ford. Sheehy Ford has refused to replace missing parts and even refused to fix major safety concerns causing the truck to fail State Inspection. I have spoken with the Salesman(Ony), the former Service Manager(Gary), The Commercial Sales Manager(Keith), the General Sales Manager(Harry), the General Manager(Ashanti) and left a message with the new Service Manager(Angel). All to no avail because while they make bold claims and profess their innocence in the matter, the truck came from them FUBAR, is still not fixed and still will not pass inspection. Oh, by the way, it is also convenient that over one month of my two month warranty has elapsed with my truck in the shop. I requested a warranty extension and suggested that they provide me with a rental, but was denied both and now cannot find anyone willing to answer the phone or handle this incredibly outrageous situation. More

Best car purchase experience With Aaron Alexander I had the best car purchase experience and customer service ever for me! He was very informative and attentive. Thank you very mu With Aaron Alexander I had the best car purchase experience and customer service ever for me! He was very informative and attentive. Thank you very much Aaron. More

VERY SATISFIED CUSTOMER I GAVE THE RATING BECAUSE OF THE CUSTOMER SERVICE THAT I RECIEVED PRIOR TO THE APPOINTMENT AND DURING THE APPOINTMENT, I AM A VERY SATISFIED CUSTOMER. I GAVE THE RATING BECAUSE OF THE CUSTOMER SERVICE THAT I RECIEVED PRIOR TO THE APPOINTMENT AND DURING THE APPOINTMENT, I AM A VERY SATISFIED CUSTOMER. More