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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

January 19, 2022

The service department is horrible, poor customer service. Even for a basic oil change it takes hours to complete. More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Jan 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Tommy. We are constantly striving to find new ways to improve the customer experience, so you feedback is very helpful. We want to make things right with you. Please give us call Tommy at your earliest convenience at 7579165229. Thank You

Jan 29, 2022 -

Tommy responded

Thank you for responding, much appreciated. Tommy Hinson 301 602 7678

January 19, 2022

I wasn't aware that I had to ask for a wash,when getting service. More

by SRECTOR068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 20, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for taking the time to share your feedback. Due to the pandemic we require our visitors to request a car wash to have one completed. We are striving to ensure that all of our team members are prepared for all of our visitors requests and needs. Thank you for choosing The New Banister Ford of Marlow Heights!

January 19, 2022

They were short staffed because of a snow storm the day before, but still got me in and out in an hour and a half for an oil change, tire rotation, and vehicle checkout. More

by Rkavan12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 21, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you so much for taking the time to share your feedback! We greatly appreciate your patience with us as we all are battling through the inclement weather that has come upon our area. We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 19, 2022

The service I received was ok my appointment was at 1 pm I arrived at 1230 my truck didn't get serviced until 200pm after being told I would be in and out. It was a long day for me. More

by tuwanalewis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 26, 2022 -

Banister Ford of Marlow Heights responded

Greetings. Thank you for taking the time to share your feedback. We are always looking for new ways to improve the customer experience for all of our visitors. So this feedback is very helpful. We hope that we can earn another chance to provide a great customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

January 18, 2022

Excellent customer service. JT was awesome. Very transparent about the car I was looking for. Highly recommend this dealership. Thank you More

by MEIKALYLES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John JT Turner
Report | Print
Jan 19, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to be apart of this experience with you. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 18, 2022

Not good still working on. In shop sent last year in and out bad ok thanks More

by ARUTHERFORD905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther. We are working very hard to ensure that all of our customers vehicles are safe to be on the road. We are also experiencing a huge mass of parts on back order from Ford. We want to turn this experience around for you. Please give us a call at your earliest convenience. Thank you

January 15, 2022

Made an appointment, in on time and out within an hour an a half. Service writer kelp me informed throughout the entire process. Good customer service. More

by AAJB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 14, 2022

Very helpful and they make people feel comfortable with their purchase I recommend this dealer to buy your new car More

by NAUYAKE
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
Report | Print
Jan 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are grateful to earn your business, and we look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 14, 2022

The absolute BEST experience. They helped me purchase the perfect vehicle!!! Shana Jefferson and Amir Tagih ( I believe that’s his last name). Amazing amazing amazing :) More

by Moniece Humphries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson and Amir Tagih
Report | Print
Jan 18, 2022 -

Banister Ford of Marlow Heights responded

Hey Moniece! Thank you so much for taking the time to share your feedback! We are so happy that we could be apart of this experience with you. Enjoy your new vehicle! Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2022

They did it fast and easy. They knew what it needed thank you. Have a nice day More

by RADIOLOGY226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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