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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,473 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,473 Reviews of Banister Ford of Marlow Heights

September 30, 2024

I had a great experience again with Banister Ford service department. They provided prompt service, communicated with me, and the online tool was also great to be able to see what was going on, even though I More

by e_manny56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
September 30, 2024

There was no communication like it should have been durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well. More

by angelathompson060298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Kinsey
September 26, 2024

Andre listened & was incredibly helpful in resolving an unexpected needed repair on my car very fast. He was professional understanding & delivered. Andre provided excellent customer service which I greatl More

by rebeccakingrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Cook
September 24, 2024

I'm very upset that I can't remember the gentleman that attended to me. I do know he's a new hire that's been there about a month. His customer service was above and beyond. INCREDIBLE!!! More

by terkstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name. If you had a picture that would help.
September 24, 2024

He did a great job and it was very easy to get my car fix and clean More

by keyumanzor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
September 16, 2024

The people that help in the front are very kind an helpful the service seems rushed an I didn’t get what need to be done done for the time my vehicle was there on top of that my transmission gear coun More

by GENESCOTT38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray
September 16, 2024

Great service dept. Davonte has always taken car of me, getting me in and out quickly, especially on a Saturday. More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, Davonte Manuel, Carlos Scott
September 16, 2024

I've never had a bad experience at Banister Ford. A great job is done EVERY time. Mr. Davonte Manuel takes good care of me and treats me as family. Thank you Banister Ford for everything. More

by mlndjns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
September 13, 2024

My experience at Banister Ford was amazing. Davante was professional and relayed all pertinent information. I would recommend Banister Ford to everyone More

by Dwight.freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
September 13, 2024

I have the same issue, the truck is still not fixed. And is seems like the power was deflated for gas mileage and it leaking power steering fluid and it never did that before More

by Dvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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