Banister Ford of Marlow Heights

The staff was friendly. However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that look However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that looked exactly like the car I was trading in(same color and all). I asked several times if there were any other options.....The wait time was tremedous just to leave unhappy. Yes I have a car and YES it looks just like the car I had SMH. I would have appreciated a better car buying experience especially since I was so close to paying off my trade in. Listen to the car without focusing on the sell and you will definitely get 5 star ratings becuase you are all very nice. But nice is not enough if the client is unhappy The young lady in finance was awesome. She listened to me and stayed within the context of my needs More

Very pleasant, got me in and out in a timely manner as promised like said promised like said More

I appreciate the great customer service that was provided to me on my first time. to me on my first time. More

This dealership sold mea car with brake problems and I have been there twice within 30 days and it not fixed yet. have been there twice within 30 days and it not fixed yet. More

They were courteous , kind, but wait time was too long . But Ms Evelyn and David was the bomb But Ms Evelyn and David was the bomb More

The service team was great. The area was clean and had snacks available for your purchase during the visit. The area was clean and had snacks available for your purchase during the visit. More

Mr. Davonte Manuel put his customer FIRST! Total asset to your team's mission. I will seek him out every time I need Banister Ford service! your team's mission. I will seek him out every time I need Banister Ford service! More

MS.Asia Was Great. Listened to my Issues with my Company Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Ms. Asia My Service Advisor was Great ! Thanks Ms. Asia ! Hiram B Ball Jr HPI Federal LLC Field Support Representative (202) 531-4612 Hiram.b.ball-jr@hp.com More

Dan Banister is the owner of Banister Automotive, my, first 2 interactions with him was as rude and inconsiderate as it gets. It took 14 months to take delivery of my new $94,000.00 truck from Banister F first 2 interactions with him was as rude and inconsiderate as it gets. It took 14 months to take delivery of my new $94,000.00 truck from Banister Ford in Marlow Hights Maryland. Now keep in mind, I am the customer, and I was spent my hard-earned savings of $94,000.00. I feel like I sold my own truck to myself and worked around Dan Banister's continued roadblocks that his employees blamed on Ford Motor company. I called Ford, they told me a totally different story. My parents and all my sisters bought cars there over many years. Never again, now I am on a campaign to expose the real leadership of Banister Ford. And I and my family really fell for that WHUR interview with years of loyalty. Much more to come! More

It was a long process, but in the end, I was extremely happy with my car with my car. Note everything about it. happy with my car with my car. Note everything about it. More