Banister Ford of Marlow Heights

My first time at Bannister Ford, since Sheehy ford. Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instruction Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instructions on the vehicle, Ms. Diaz, with her pleasantness, she stated it was a 100% her fault and went beyond of duty to make it right immediately! Kudos for her fast service in making it right. That was good customer service! We need more customer service and patience! More

I kept calling for updates and it took days to finally get someone to tell me the status of my car just to let me know that they could not figure out what was wrong. Then when I finally was able to pick m get someone to tell me the status of my car just to let me know that they could not figure out what was wrong. Then when I finally was able to pick my car up, it took a while to find my key and get my car back to me. More

The staff was friendly. However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that look However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that looked exactly like the car I was trading in(same color and all). I asked several times if there were any other options.....The wait time was tremedous just to leave unhappy. Yes I have a car and YES it looks just like the car I had SMH. I would have appreciated a better car buying experience especially since I was so close to paying off my trade in. Listen to the car without focusing on the sell and you will definitely get 5 star ratings becuase you are all very nice. But nice is not enough if the client is unhappy The young lady in finance was awesome. She listened to me and stayed within the context of my needs More

Very pleasant, got me in and out in a timely manner as promised like said promised like said More

I appreciate the great customer service that was provided to me on my first time. to me on my first time. More

This dealership sold mea car with brake problems and I have been there twice within 30 days and it not fixed yet. have been there twice within 30 days and it not fixed yet. More

They were courteous , kind, but wait time was too long . But Ms Evelyn and David was the bomb But Ms Evelyn and David was the bomb More

The service team was great. The area was clean and had snacks available for your purchase during the visit. The area was clean and had snacks available for your purchase during the visit. More

MS.Asia Was Great. Listened to my Issues with my Company Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Ms. Asia My Service Advisor was Great ! Thanks Ms. Asia ! Hiram B Ball Jr HPI Federal LLC Field Support Representative (202) 531-4612 Hiram.b.ball-jr@hp.com More

Mr. Davonte Manuel put his customer FIRST! Total asset to your team's mission. I will seek him out every time I need Banister Ford service! your team's mission. I will seek him out every time I need Banister Ford service! More