Banister Ford of Marlow Heights

I was in the process of buying a pre-owned 2024 Mitsubishi Mirage G4 from this dealer. I was preapproved and ready to pay, however the general sales manager, Claudio Goedhart, sent me two deal shee Mitsubishi Mirage G4 from this dealer. I was preapproved and ready to pay, however the general sales manager, Claudio Goedhart, sent me two deal sheets with incorrect information. One had the mileage wrong and I asked him to correct it. He took awhile, but finally sent me another sheet. This time, he had included the cost of an extra warranty in my financed amount - a warranty that I had explicitly told him I did not want. I asked him to correct that and he stopped responding to me. Mind you, this all took place over the course of half a day or longer. I left him messages which he didn’t respond to and yet the car was still showing as available on their website. The next day I left him more messages and he still ignored me. That evening, the car was gone from their site. I suspected that someone had bought it with the warranty and that I had been ignored and disregarded so they could make an extra $2-3k of profit. I sent an email to David Cosby, the General Manager and he told me that the car had been purchased by someone who walked in who didn’t buy the warranty, they just completed the paperwork and paid more quickly. An opportunity that Claudio cost me with his incompetent and rude behavior by continually sending me incorrect deal sheets (purposely?) I am not at all sure that Mr. Cosby told me the whole truth either. He responded by offering me another older car with more mileage for the same price and was unwilling to negotiate. Bottom line: don’t do business with these people. More

My first time at Bannister Ford, since Sheehy ford. Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instruction Took my SUV to get diagnostic and is now waiting for the part, however, there was a miscommunication with the Service Advisor, re pick up instructions on the vehicle, Ms. Diaz, with her pleasantness, she stated it was a 100% her fault and went beyond of duty to make it right immediately! Kudos for her fast service in making it right. That was good customer service! We need more customer service and patience! More

I kept calling for updates and it took days to finally get someone to tell me the status of my car just to let me know that they could not figure out what was wrong. Then when I finally was able to pick m get someone to tell me the status of my car just to let me know that they could not figure out what was wrong. Then when I finally was able to pick my car up, it took a while to find my key and get my car back to me. More

The staff was friendly. However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that look However, they were so determined to sell me a car that they were not listening. They showed me that exact same car in three different years that looked exactly like the car I was trading in(same color and all). I asked several times if there were any other options.....The wait time was tremedous just to leave unhappy. Yes I have a car and YES it looks just like the car I had SMH. I would have appreciated a better car buying experience especially since I was so close to paying off my trade in. Listen to the car without focusing on the sell and you will definitely get 5 star ratings becuase you are all very nice. But nice is not enough if the client is unhappy The young lady in finance was awesome. She listened to me and stayed within the context of my needs More

Very pleasant, got me in and out in a timely manner as promised like said promised like said More

I appreciate the great customer service that was provided to me on my first time. to me on my first time. More

This dealership sold mea car with brake problems and I have been there twice within 30 days and it not fixed yet. have been there twice within 30 days and it not fixed yet. More

They were courteous , kind, but wait time was too long . But Ms Evelyn and David was the bomb But Ms Evelyn and David was the bomb More

The service team was great. The area was clean and had snacks available for your purchase during the visit. The area was clean and had snacks available for your purchase during the visit. More

MS.Asia Was Great. Listened to my Issues with my Company Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Vehicle Rear Passenger Side Window would Roll up. She heard My Safety Concerns and Had my Vehicle Repaired Quickly. Updated me on what was done. Ms. Asia My Service Advisor was Great ! Thanks Ms. Asia ! Hiram B Ball Jr HPI Federal LLC Field Support Representative (202) 531-4612 Hiram.b.ball-jr@hp.com More