Banister Ford of Marlow Heights

Dear Mrs. Caruso: It was my pleasure giving Sheehy Dear Mrs. Caruso: It was my pleasure giving Sheehy Ford Marlow Heights my business. I am also confident that I will truly enjoy my 2010 Ford Escap Dear Mrs. Caruso: It was my pleasure giving Sheehy Ford Marlow Heights my business. I am also confident that I will truly enjoy my 2010 Ford Escape. Thank you again for all your help. In closing, I want to thank Sonny Betancourt, Tiffany A. Sanders, Bobby Gray and Tricia Pruitt. Sheehy Ford is very fortunate to have these good people working for them. They all have beautiful personalities, outstanding work habits and they deal with people in a professional manner in addition to making things happen. All of them are the BEST!!!!! Bobby Gray has been my service advisor for the last 5 years and I would not trade him in for anyone else. More

I am writing to commend Sheehy Ford and especially Mr. Barry Parks for the outstanding service I received during my recent vehicle purchase. I went to several other local Ford dealers and called several Barry Parks for the outstanding service I received during my recent vehicle purchase. I went to several other local Ford dealers and called several others in my search for a specific Ford Expedition EL, but had no success nor received the same service that I got at Sheehy. I would like you to know what a great job Mr. Parks did in locating and obtaining the Ford Expedition EL that I wanted. Mr. Parks was very helpful, straight forward, and there was no feeling of pressure to buy other vehicles. I asked Mr. Parks if he could find an Expedition EL with specific features. He followed up and found one with 95% of the features that I had requested plus some additional features. I would highly recommend him to others. He is an excellent salesman, a diligent worker, and very knowledgeable. Thank you and Mr. Parks for making my purchase of a pre-owned SUV a pleasurable experience. More

My Acura TL, Subaru Outback, Civic VP, Civic LX and now my Ford Fusion-S have all been negotiated without ever speaking to a sales rep or stepping onto a lot. By negotiating an out-the-door price ahead of my Ford Fusion-S have all been negotiated without ever speaking to a sales rep or stepping onto a lot. By negotiating an out-the-door price ahead of time, I can focus on the car when I get there, and not what I'm going to pay for it. I shopped around for two weeks looking for exactly what would make my mother happy, but most dealerships didn't carry the base model {Fusion-S, I4, automatic} and there were very few base models in the color she wanted, smokestone metallic. I found 4 dealerships that had the model car that I wanted. Waldorf gave me the lowest quote of the group, but had the car in silver, not smokestone. I emailed the quote to Sheehy Ford of Marlo Heights and received a prompt and courteous "CONGRATULATIONS !!!!!!!!! Mr Taylor today or tonite [sic] only $18,500 on the road see you tonoite [sic]" Dakota went over the details of the car and presented it to us clean, except for the inside windshield, and ready to go. We took a test drive without Dakota and that gave us a candid chance to talk about the car. We filled up the car's gas tank since we didn't know if we would pass another gas station on the way home. When we returned, he went through our owner's manual and described the roadside assistance and warranties. Then he mentioned vouchers that he would give us for a full tank of gas. It would have been handy to know that before, but they may have been saving that as a surprise. Instead they agreed to send us a check to reimburse us for the money we spent on gas. This took only fifteen minutes so we were ready to go to the finance department. We had a check from Navy Federal and had already researched GAP insurance, unemployment insurance, VIP Service and other extras and decided we didn't need them. I thought it would be quick. 40 minutes later we were still waiting to be processed. We wandered around the show room while my wife and daughter played in the break room with some toys provided by the dealership. I was unhappy with how long we had to wait, given that we had an appointment and they knew we had a sole transaction to make. Once we were in the finance room, things went smoothly and we were out in 15 minutes. If they follow though with responsibilities and mail us the tags as they said they would, I will buy from them again.... ....if they had the lowest price. More

If you want a great car for a decent price, try them. If you want decent service without having to hassle them continuously, don't. Friendly yet unknowledgeable about their vehicles, technicalities on paper you want decent service without having to hassle them continuously, don't. Friendly yet unknowledgeable about their vehicles, technicalities on paperwork (which in my thoughts) are the most important, and above all- LOOK OVER THE VEHICLE AND DO NOT PICK IT UP UNTIL IT IS COMPLETELY CLEAN AND NEW! More

The first time I went to this dealer, the salesperson was really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I b really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I believe) which I returned the next week. I did not buy a car at that time since I could not decide on a car.<br><br>I went to this dealer for a scheduled test with a different salesperson a few months later, but the salesperson was late. I did talk to another sales rep who was very sorry for his tardiness. Because I waited so long, I did not have time for another test drive, but I will be going back. The salespersons are much nicer than any I have encountered int he DC area! More

In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle int Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau. More