Balise Volkswagen

After a little issue with the salesman over a key issue, the general manger called me personally to resolve the problem. He really seemed genuinely concerned that I received anything less than exemplary ser the general manger called me personally to resolve the problem. He really seemed genuinely concerned that I received anything less than exemplary service. More

Shawn was friendly and helpful. He asked specific questions to help us get the car which matched our needs. Jeannie took us through the financing process smoothly and efficiently. I would go back t questions to help us get the car which matched our needs. Jeannie took us through the financing process smoothly and efficiently. I would go back to Balise for my next vehicle. More

I worked with Wade Murray at Balise and he put me in a brand new GTI for a very low interest rate. Balise made me feel like a rockstar with my purchase and it delivered in perfect condition after being ac brand new GTI for a very low interest rate. Balise made me feel like a rockstar with my purchase and it delivered in perfect condition after being acquired from another dealership. Great service, very courteous and I have had several follow up calls to see how the car was treating me. The car is amazing and turns heads everywhere I go. Thanks Balise! More

My wife and I recently bought our first VW from Dennis. He made the car purchase process that we normally dread rather pleasant. He listened to all of our concerns about our new vehicle and went above and He made the car purchase process that we normally dread rather pleasant. He listened to all of our concerns about our new vehicle and went above and beyond to find a satisfactory resolution to all of them and gave us a great deal on the car to boot! My wife and i actually travelled from just north of Boston shop at Balise because they seemed from our research to have the best deals around in addition to a low-pressure sales team. We would absolutely recommend anyone shopping for a VW in the Warwick, RI area go speak with Dennis at Balise! Update: This update is long overdue - Shortly after purchasing the vehicle in question, we discovered problem after problem with the car. First we discovered that mice had apparently been nesting in the engine compartment and snacking on a vacuum hose. (After getting very animated in the showroom over this issue, Balise finally agreed to cover approx 2/3 of the cost. That was the last time we even bothered with this dealership as it was such a hassle to get them admit any responsibility for this damage, less than 5 days after taking delivery of the car.) Numerous repairs had to be made to the windows, door latches and the convertible top. The car was in the shop at least once every two months for the 1st year and 1/2 we owned it. Luckily it was a covered under a VW Certified Pre-Owned warranty, so all the repairs were covered. That brings me to the most important part of the story. When we attempted to the get oil changed for the 1st time, we discovered that the subframe of the car had been damaged. This damage, which certainly occurred prior to our owning the car, made it impossible to properly change the oil. So, that would mean that all these issues went unnoticed by Balise when they certified this car, or perhaps they never performed the certified inspection in the first place? I don't know, but they certainly didn't change the oil, which I think I can safely assume is part of VW's certified pre-owned inspection and prep. The VW dealer in Medford, MA we had been taking this car to for service went to bat for us with VW corporate, and VW agreed to cover this $2000+ repair. The TD;DR of it is this: Balise sold us a "Certified Pre-Owned" car, that in my opinion, they never inspected, that had at least $4000 (retail) of defects/damage that the pre-owned inspection would have required them to fix. This should not be a reflection of our sales person, as I'm fairly certain he had no idea, but someone at Balise did, I'm sure. More

Dennis was great salesperson, nice and told me all about the car and listed to what i had to say and overal he was great the car and listed to what i had to say and overal he was great More

Balise and Mike are the best! The entire team worked to help me get the car I wanted. I would say this was the best car buying experie nce ever. help me get the car I wanted. I would say this was the best car buying experie nce ever. More

Yaris was very professional. He and the dealership got me into the car we wanted very quickly and without a hassle. He took the time to go over the car with me and made sure to answer all my questions be me into the car we wanted very quickly and without a hassle. He took the time to go over the car with me and made sure to answer all my questions before I left. He called a few hours later to see if I was happy with my new purchase. I would recommend Yaris and Belise to anyone. More

I just moved to Rhode Island and I was looking for a very reasonable priced car that had quality and safety. When I went to Balise I met a salesperson who was very knowledgable, friendly and sold me on the n reasonable priced car that had quality and safety. When I went to Balise I met a salesperson who was very knowledgable, friendly and sold me on the new jetta. I am very happy with my purchase, salesperson, Nancy and with the dealership. I will recommend Balise and Nancy to all of my colleagues that I work with. More

Al explained all the work that needed to be done and the estimated cost to repair my vehicle. Unfortunately, the cost of repairs for my 10 year old Jetta Wagon was going to be high, therefore I made the dec estimated cost to repair my vehicle. Unfortunately, the cost of repairs for my 10 year old Jetta Wagon was going to be high, therefore I made the decision to instead put the money in to a downpayment for a new vehicle. The service quality, honesty and integrity is still there even though my favorite assistant service manager is no longer at Balise. I will return with future service needs. More

I bought a used GTI from Gregg Florio at Balise VW...It was a very pleasant and smooth process...He answered all my questions and there were no surprises at the end...It worked out exactly the way he said was a very pleasant and smooth process...He answered all my questions and there were no surprises at the end...It worked out exactly the way he said it would without any curve xxxxx More