Balise Volkswagen

We were looking around and they where very nice. Bob Greeted us at the door and welcome us. We asked for Chuck and Bob told us he was in a meeting he should be out soon. He then asked if we wanted to wa Greeted us at the door and welcome us. We asked for Chuck and Bob told us he was in a meeting he should be out soon. He then asked if we wanted to wait. we said yes and then he asked us for information to get started. They weren't pushy. More

I could tell from the moment we met Yaris that he was going to be very helpful. We knew that we wanted a white Passat, and he knew that we were shopping around. He contacted us by email and was very in going to be very helpful. We knew that we wanted a white Passat, and he knew that we were shopping around. He contacted us by email and was very informative, yet not at all pushy. We did our homework and after a couple of weeks we met with Yaris, struck a deal, and dove home in a beautiful new Passat. Everyone we delt with at Balise was polite, friendly and very helpful. It was a very good buying experience. Thanks, More

My experience at Balise VW was definitely a bit of a surprise. I assumed I would be pressured and talked into buying something I couldn't afford, as has been my experience pretty much every time I've l surprise. I assumed I would be pressured and talked into buying something I couldn't afford, as has been my experience pretty much every time I've looked at cars. I went in with specific budget limits and my salesperson Bob Wilson was always very conscious of these and made sure to always consider them during the buying process. We went through a handful of new and used vehicles, and Bob was always ready and willing to go for a test drive in all of them, as well as sit down and go through the price and payment options at length. It's mostly due to his diligence that I ended up buying my car there. He was very communicative in the week or so it took to settle on something, always calling and leaving voicemails as he got new information since I could never answer my phone, and always answering his phone or calling back promptly when I called and asked questions. Chuck (unsure of his last name) and Justin Fortner were also extremely helpful and willing to negotiate on prices and their offer on my trade-in in order to get the car I wanted down into my price range. I haven't had to worry or do any of the legwork myself when it came to registration and insurance on the vehicle as they've taken care of all of that for me, which is very much appreciated. Every time I walk in I'm greeted by everyone that I worked with there, with a smile and a handshake which makes me feel welcome and they treat me like an important customer. I ended up buying the car late on a Sunday and they close at 6 and I could only get there around 5:45 to finalize everything and sign paperwork (everyone knows what a lengthy process that can sometimes be). Bob, Justin, and Chuck all stayed well after closing time to make sure that I was able to drive off the lot that night (I would not have been able to do any of this during the week so they saved me a week of not having the car). Since the service department was closed by that time they couldn't do a final walkthrough of the car and deal with a few small issues I found, so Bob made sure to note these things and I brought the car in this morning (one week after sale) and the service department was more than happy to go through my every little detail and were helpful in rectifying everything I identified. I noticed some scratches on the passenger side window for example that I hadn't seen the first few days driving the car and without any question they ordered a brand new window with no charge to me. In the service department I dealt with Ann who was very friendly and had no problem making a note of all my concerns and making sure that all of them were addressed. Overall, everyone that I dealt with at Balise was welcoming, friendly, and accomodating, and I would recommend visiting Bob Wilson if you're in the market for a new or used VW. More

I had a great experience with Balise VW!!!! I purchased a 2012 VW Jetta TDI in November. This is my second purchase from this dealer. I love my car! The employee that I worked with (Michael) is the GM a 2012 VW Jetta TDI in November. This is my second purchase from this dealer. I love my car! The employee that I worked with (Michael) is the GM of the dealership. He is courteous, friendly and a pleasure to work with. Everyone at the dealership is friendly. There isn't a time that I go into the store that is not buzzing with customers! In addition I am very pleased with the service department at Balise. My service advisor Al is a pleasure to deal with. All in all I give Balise a 10! I highly recommend them to anyone ! More

Dennis was very freindly and helped me out as best to his ability. I had no issues with my, and I absolutely love it! I feel that the people at this dealership were not only helpful, but were very pleasant. ability. I had no issues with my, and I absolutely love it! I feel that the people at this dealership were not only helpful, but were very pleasant. It's difficult to come by these days. I recommend anybody to ask for him. More

I was very pleased with my salesman Yaris. He was able to give me thorough information about the various models of volkswagens pros and cons of purchasing a diesel. I did not have to hassle about price as to give me thorough information about the various models of volkswagens pros and cons of purchasing a diesel. I did not have to hassle about price as Balise gave me the best price. Since purchasing the car Yaris has also been very helpful after the sale in answering questions about certain workings of the car, programming a new phone. I would highly recommend Balise and more specifically Yaris. More

This is just a little note to inform you that Chris Richard is an outstanding salesman!!! I was his first customer Saturday, and I got to tell you, I was impressed. Not only did he make the sale, but Richard is an outstanding salesman!!! I was his first customer Saturday, and I got to tell you, I was impressed. Not only did he make the sale, but he bent over backwards for me! I am a spoiled brat,[thanks to my husband], and I gave him a hard time. Why? Because I wanted that car!!! I have a very big family and lots of friends. I was born in Westerly and I pretty much know everyone! I am already praising Chris and Balise. You have a great salesman working for you. You would be a fool if you let him go![not that you are a fool]Ha Ha Ha. Thanks again, Kerri hunt [An extremely happy car customer] More

Nancy Mancini has made buying a new VW a pleasurable and positive experience. She is very knowledgeable about the product. Nancy thoroughly answered all my questions, and did so in a courteous and professi positive experience. She is very knowledgeable about the product. Nancy thoroughly answered all my questions, and did so in a courteous and professional manner. This is my fifth VW, my first from Balise, and would highly recommend Nancy and all the staff at Balise. More

I just purchased a 2012 Passat VW from Mr. Wade Murry at Balise VW, and I would highly recommend this particular sales agent and dealership for a new car purchase. Mr. Murray had a very thorugh knowledge o Balise VW, and I would highly recommend this particular sales agent and dealership for a new car purchase. Mr. Murray had a very thorugh knowledge of the VW product and was able to provide valuable insight and guidance on all VW car models under consideration by me. Once I selected the Passat, he was extremely fair in his sales negotiations with me while not being overbearing and agressive as many sales people are in the car industry. Also, the dealership provided very fair consideration in the trade-in of my 2000 Jeep in order to make the deal work. All in all, a very good experience in working with Mr. Murray and Balise VW!! I would rate the experience a 5 out of 5!! More

Mike walked me through the entire sales process and was very responsive to my initial e-mails and phone calls. . Mike was very well versed on all Volkswagen vehicles and he was able to answer all of my que very responsive to my initial e-mails and phone calls. . Mike was very well versed on all Volkswagen vehicles and he was able to answer all of my questions without a “let me get back to you”. I never felt pressured and would recommend Mike and Balise Volkswagen to any consumer who is in the market for a new vehicle. More