Balise Volkswagen

The level of service was unbelievable. Mike and Gregg the manager were great. I will definitely buy my next car from Balise and Mike Masciarelli. manager were great. I will definitely buy my next car from Balise and Mike Masciarelli. More

My name is Lisa. Between my family and friends, we have purchased 10, yes 10 Volkswagons from Balise in Warwick R.I. This dealership is not your typical one. Michael K, the General Manager is by far 1 of t purchased 10, yes 10 Volkswagons from Balise in Warwick R.I. This dealership is not your typical one. Michael K, the General Manager is by far 1 of the most Honest salesmen I have ever met. There are no hidden costs with him, he is a bottom line guy. He will give you the best deal he can, the first time. Yaris Martinez, I'll call him my personal Salesman, is one of the nicest guys you'll meet. Like Michael, no hidden agenda. These guys no there stuff and go above and beyond! You call him with a question and he actually calls you back that same day. He will do whatever it takes to make you happy. Personal service is what you can expect from him and it is what he delivers! Justin is there Finance man. Again, he is not going to sell you something you don't need. He gets you in and out as quickly as possible. He is great to work with. Thanks Justin. Then there is Al in service. Always with a smile. He also makes sure you are in and out as quickly as possible. Michael K is doing something right to keep this great crew of men. I owned a Mercedes prior to this, and can tell you I was never treated as nice as I was the first time we bought a volkswagon. 10 cars and 6 months later we are still doing business with the Wonderful Crew of salesmen at Balise. I can't imagine going anywhere else. Thank you to ALL of you for your exceptional service!!! Sincerely, Lisa Cipolla More

I've always been a Nissan guy, but all my friends seem to have VW's so I had to check them out and they all told me to go to Balise and it was great. Chris my salesman took the time to answer my millions of have VW's so I had to check them out and they all told me to go to Balise and it was great. Chris my salesman took the time to answer my millions of questions and treated me like a friend. I felt so comfortable throughout the entire process. It didn't feel like that high pressure stigma that you would expect from a dealership. Everyone there seem to be enjoying there time there. I love my EOS and I definitely recomend you see Chris @ Balise VW for your next car. Thank you Chris! Thank you Balise! More

I came in just to test Drive a new VW the next thing I know I was driving a new car away! I was so impressed by how I was treated that I bought on the spot! Mike Masciarelli is so professional and honest, know I was driving a new car away! I was so impressed by how I was treated that I bought on the spot! Mike Masciarelli is so professional and honest, I would recommend him to anyone looking for a new Volkswagen. More

I purchased a new Passat and the overall experience has been positive. Further written comments forthcoming, pending resolution of a remaining element of the new car transaction. been positive. Further written comments forthcoming, pending resolution of a remaining element of the new car transaction. More

I received a letter from Balise VW with a few specials for their service department. What a pleasant surprise when I arrived! I usually brought my Passat to another dealer, but I was disappointed with my for their service department. What a pleasant surprise when I arrived! I usually brought my Passat to another dealer, but I was disappointed with my last couple of services; they really weren't listening to what I was telling them and weren't considerate of my time. I don't know how they knew I was due for service, but I made an appointment when I got the coupons. Bill (who is the service manager) greeted me by my name when I drove in, took note of my concerns and my car was in and out of the shop while I waited a very reasonable amount of time!! Very happy I tried Balise and definitely will be back! Thanks Bill!!! More

I searched around, different delaerships, different makes and models. When I visited Balise Volkswagen though it all became clear. Chris listened to me. On a scale of 1 to 10...he's a 12!!! He narrowed down and models. When I visited Balise Volkswagen though it all became clear. Chris listened to me. On a scale of 1 to 10...he's a 12!!! He narrowed down my long list of wants and got me into a Passat that was a perfect fit. Chris was friendly and very professional. He made it easy to make up my mind and buy a VW. It was a great price, they treated me fairly on the my trade and most of all Chris and Greg treated me like they guenuinely cared about getting my business. I love the car. I love the way I was treated and I'll definitely be sending my friends and family to Chris because I know he'll take good care of them like he took care of me. Thank you Chris and thank you Balise Volkswagen! Keep up the good work, you've just gained a another loyal customer! More

Recently I bought a new jetta from Nancy. I knew exactly what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant exp what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant experience. More

Bought a new GTI here, and our salesperson Wade was pretty nice at first. However, once we started making the deal to trade in my old vehicle, things got a little iffy. He offered us about half of what pretty nice at first. However, once we started making the deal to trade in my old vehicle, things got a little iffy. He offered us about half of what Kelly Blue Book suggested that my car was realistically worth (yes, I used trade-in value for the condition my car was in). I knew he would low-ball me, what dealership doesn't? They have to make money, and this is a big part of how they do it. But to offer THAT low of a price was insulting, plain and simple. They had the car I wanted though, so once we had worked out the numbers to a payment I was happy with, we did the deal. I took the car home and have been happily driving it ever since. Unfortunately, when we filled out the paperwork, they apparently forgot to fill out the rebate form. Once they had worked out the deal, of course, that money would go to them. So they proceeded to call us, and told us that there was one more paper to sign that reduced the excess mileage fee (car is leased). We found out why they really wanted us to come in later, because apparently someone mentioned over the phone that they needed the rebate paper signed. When asked about the mileage fee, they told us that it wasn't changing after all. Not really happy with their dishonesty, we ignored further phone calls. One day, in typical VW fashion, I got a warning light on the dash. I came into Balise to have it checked out, and as I was trying to leave, what seemed like a gang of salespeople cornered me, asking about the paperwork. They threatened to take the car away, and were exceptionally rude. Note: the lease paperwork was signed and by this point they had absolutely no right to take the vehicle from me. I called my father, whose signature they needed, and a day or so later, he contacted the dealership and said that he'd be able to come sign the paper for them. Interestingly enough, they didn't need him to come in anymore... I have to wonder if they just forged his signature. Knowing the way these people do business, it's definitely something to look into. Anyway, I've been going to another VW dealer for all maintenance and warranty work since then. Far friendlier, much less slimy. Balise feels like an old-school used car dealership compared to this place. Balise, if you read this: get your customer service in shape. You've lost my future business, and I've told all my VW enthusiast friends to look elsewhere as well. You have a lot of potential with your location and recent expansion work. More

Very friendly and very easy to deal with. He was informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. More